Data Scientist Solution Engineer

CHRYSTAL GRCEVICH

***** **** ****** **., *** VEGAS, NV 89141

EMAIL *.********@*****.***

PHONE 702-***-****

PROFESSIONAL EXPERIENCE

Able to organize high-volume tasks to implement any change quickly and efficiently

Managerial experience over a team of 23 members for a period of 6 years

Well versed in the daily operations of the casino environment and able to adjust as needed to provide little to no disruption to operating departments

Powershell, Python, Intune, Entra experience as Intune Administrator for MGM Resorts International

Data Scientist Certificate earned from NCU Fall of 2023

WORK EXPERIENCE

2022 - Present Bellagio/MGM Resorts Solution Engineer I Las Vegas, NV

Assisted with packaging software in SCCM and Azure AD/Intune to deploy to a large, corporate environment of over 20,000 employees with hundreds of department roles

Involved creating appropriate roles for end users and creating groups for departments to associate the appropriate software and group policy information for the different roles

Created a kiosk system for employee datapoint access (HR) that utilizes auto-logons with severely restricted Group Policy

Created scripts using Powershell to deploy software in targeted batches as silent installs

Assisted with large deployments of hardware/software throughout the casino environment

Replaced 100+ PCs at the Bellagio and worked with end users to ensure software deployed correctly and efficiently

Replaced 50+ Visual Limits (VL) signs at the Mandalay Bay for table games

Worked with Table Games department and vendors over the course of a week to ensure compliance with gaming while causing little disruption to the casino floor operations.

Assisted department heads with various tasks as needed, including offering escalation to corporate IT technicians when necessary.

Responsible for Firmware updates and maintenance to Linux-based Stratodesk tenant to 500+ Remote Contact Center Employees

Communication with management and line-level employees to ensure implementation does not impact business needs

Communication between VDI (Citrix) and Digital Workspace teams and contractors essential to assist with potential connection and settings issues.

2021 - 2022 Bellagio/MGM Resorts Computer Engineer/FTS Las Vegas, NV

Responsible for assisting end users with daily computing needs including setting up employees that work from home with laptops imaged with the software they need to complete their job duties. This also included setting up schedules to meet with the employees to ensure that everything is working when they return to their home environment.

Remoted into PCs and/or visited offices to assist users with software downloads, installs, updates, etc.

Helped to deploy Archtics upgrades to 40+ PCs and checking in with each affected department to ensure everything ran smoothly

Ensured retail and food and beverage departments’ POS machines and all components are functioning as intended.

Reimaged and repaired VisualLimits machines used at the table games throughout the casino floor.

Assisted multiple departments’ end users with specific software issues (Opera, HotSOS, Avaya, Patron Management, Office 365, Adobe being among the most common)

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