Customer service representative

.

CONTACT

Address : Provo, Utah *****

Phone : 385-***-****

Email : *******@*****.***

SKILLS

Word, Excel, Outlook

Google Spreadsheets

Problem-solving

Communication

Customer/vendor relations

Ability to improve on company

processes

Ability to manage multiple accounts

simultaneously

PROFESSIONAL SUMMARY

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. WORK HISTORY

Customer Service Representative, 11/2022 to 08/2024 Celestial Freight Solutions, LLC - Provo, UT

Managed 45 daily emails and calls from customers.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Health Insurance Agent, 03/2021 to 02/2022

GoHealth - Pleasant Grove, UT

Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.

Educated 30 clients daily on the intricacies of their health insurance policies, empowering them to make informed decisions.

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations. Customer Service Representative, 03/2020 to 01/2021 PhoneSoap, LLC - Provo, UT

Managed an estimated 30 inbound calls, chats and emails from customers; process online orders, return requests and refunds; data entry in Google Spreadsheets.

Highest customer service rating on my team.

Able to establish rapport with customers to build loyalty. Customer Service Representative, 01/2018 to 01/2020 Uhaul - Provo, Utah

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained detailed records of around 30 customer interactions, ensuring proper follow-up and resolution of issues.

Contributed to sales growth by upselling products and services based on individual customer requirements.

EDUCATION

GED, 02/2021

Troy High School - Troy, NY

.

REBECCA AARON

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