Quality Assurance System Analyst

SHAILESH PATEL

Chicago, Illinois *****

Cell: 630-***-****, email • **************@*****.***

Position Applying For: Quality Assurance System Analyst

Highly skilled QA Test Analyst with more than 15+ years of demonstrated expertise in team management, test planning, test case authoring; manual & automation test execution for Windows, MacOS, Web UI/UX, and Mobile applications for healthcare-Medical Devices, Data processing, Insurance, and finance industries. Earned great skill to create and manage the test cases that fully evaluate the requirements as well as the functionality of the applications. Experience in Agile-SCRUM-Kanban & Waterfall project management process that encourages teamwork, self-organization, and accountability.

EDUCATION

Master of Science, Computer Science. Roosevelt University, Chicago, Illinois

Bachelor of Science, Electrical Engineering. The City College of New York, New York, [CUNY]

Personal: U S Citizen,

LinkedIn profile: www.linkedin.com/in/shailesh-patel-60420616

TECHNICAL SKILLS SUMMARY:

Applications/Platforms:

Testing Types:

Windows -MacOS, WEB applications, Mobile applications.

End-to-end manual-automated functional, Regression test, API testing, ad-hoc testing, UAT test, Front-end/UI testing, ETL (Extract-Transform-Load) Testing and white-box & black-box testing.

Testing Tools:

Test Management Tools:

JMeter, Postman, Cucumber-BDD, TOSCA-Tricentis & Selenium Framework: TestNG, WebDriver.

JAMA, JIRA-Confluence (Xray, qTest), Azure DevOps, HP-ALM/Quality Center, Linux/Unix

Databases & tools:

MySQL, SQL, Oracle, Postgres, MongoDB & Web traffic monitoring tools (Kibana, Splunk, Wireshark)

Software Packages:

Working knowledge of programming in Java, Python, C++, C

Web Technologies:

Working experience of API, RestApi, SOAP-UI, XML, JSON, HTML & FTP, cloud usage -AWS

Communication & Docs:

Teams, Slacks and MS Office

Trainings/Certification:

Tricentis -TOSCA, Java, Visual Basic and SQL,

Extra skills:

Excellent writing and communication skills. Initiative-taker and highly motivated team player, analytical- thinker and strong problem solver with attention to detail (proved by current employer)

PROFESSIONAL EXPERIENCE

Progress Rail – a Caterpillar Company, IL, Software Quality Test Analyst 6/2023 to Present

• Leading the software Quality team, participate in Agile grooming & planning meetings to decide features and for Sprint planning, analysis. Responsible for scheduling, preparing test plan, test case authoring, test execution, defect analysis and reporting.

• Using Agile-Scrum methodology, work with Product Owners, Scrum Master, Software Developers, review business requirements, code reviews, then prepare test plan, test cases and detailed test steps for both manual & automation test.

• Use JAMA for storing test cases and test execution data, use JIRA for defect tracking.

• Attend daily scrum, and provide live support to team & customer support from the fields.

• Peer review & update manual test cases for the team based on the customer feedback and issues to improve the quality.

• Perform Functional & regression testing on windows platform and backend testing by creating SQL queries for data validation.

• Help automated testing to review and add new features in Selenium Framework: TestNG, Selenium WebDriver.

• Lead defect management, review test results and bug details for resolution, risk management and mitigation of subsequent issues.

• Work closely with DevOps team to deliver testing in automated pipelines using Jenkins auto build tool (CI/CD) & GitHub

• Prepare testing artifacts, test report, and test procedure for reference and training purposes.

Themo-Fisher Scientific, Remote, CT, Software Quality Engineer 10/2021 to 5/2023

• Using Agile-Scrum methodology, worked with Product Owners, Business Analysts, Software Developers-Review business requirements, code reviews, functional specifications, then prepare test plan, test cases and detailed test steps.

• Used JIRA/Confluence-X-ray test management tools for test cases, bugs & RTM for easy update and tracking

• Participated in daily scrum, Sprint Planning, Backlog refinement and provide important feedback and support.

• Responsible to review & update manual test cases & regression test set for automation opportunities to create end-to-end test scenarios per release.

• Performed Functional, API testing & Regression testing on windows platform, MacOS and Mobile (IOS & Android devices) AND Back-end testing by creating SQL queries for table validation and data mining. Use Postgres database.

• Performed API testing for Web services using Postman tool.

• Participated in defect management, review test results and bug details for resolution, risk management and mitigation of subsequent issues. Reduce duplicate bugs and improve the overall quality by 4% in 1 year.

• Led & managed QA testers for testing activities, helping to resolve any technical issues. Eliminated 2 tech support resources.

• Prepared testing artifacts, test report after each release.

Fiserv Inc / First Data Inc (Data Processing Firm), Chicago, IL Software QA Test Engineer 11/2018 to 10/2021

• Using Agile-Scrum methodology was responsible for code review, analyzing customer requirements, sprint planning and provided QA feedback, future test planning and estimated the test efforts. Reduced 4-6% testing time incorrect estimation from the year 2020.

• Developed detailed test cases & test steps for ACH, HSA, credit & Debit card transactions for functional & verification test execution and stored in Jira- ‘qTest’ for easy tracking.

• Performed functional tests on Windows, MacOS & Mobile platforms using browser-Stack and Developer tool (virtual mobile devices) to ensure the applications perform any platform without any issue!

• Performed database testing using SQL queries.

• Prepared automation test scripts for functional test using TOSCA automation tool and successfully automated 22% manual test.

• Performed manual Web API testing using JMeter, Postman and SOAP-UI tools. Reduced dependency from other teams.

• Logged issues in JIRA, worked with development team for resolution. Eventually reduced 7% cycle time in 16 months.

• Managed & coordinated off-shore QA team for assigning the testing tasks and fixed the environment & access related issue.

• Prepared Dashboard & test reports to summarize daily test execution, issues status and defects trends report to upper management.

• Created & updated the Confluence page for all discussion, modification in testing process and quality related issue defects/issues.

• Prepared the list of risk areas where software application can fail or any cyber-security related risk and provided any recommendations as needed. As a result, filtered major security bugs and improved quality by 5% in 6 months of period.

Fresenius – Kabi (Medical Device Manufacturer), Lake Zurich, IL, Software QA Engineer 04/2017 to 11/2018

• Follow Agile-Scrum methodology, met with Business Analysts, Developers and finalized test requirements and Acceptance Criteria.

• Developed test plans, test cases and performed functional & regression test successfully managed in HP-Quality Center.

• Performed validation & verification testing in Unix/Linus platform & various Operating Systems and browsers (MS Explorer, MS Edge, Firefox, & Google Chrome) and simulators for system test & functional test. Successfully performed UAT test for external customers.

• Using SQL management Studio, created SQL queries for backend testing. Successfully completed table verification.

• Used AWS & SQL Server Integration Services (SSIS) for ETL testing and successfully able to transfer the selected data.

• Supported product development life cycle, identified, and resolved system related issues & followed QMS process to ensure meets customer/FDA & ISO requirements. 2 successful FDA inspections & ISO Certification have been achieved by our team.

• Successfully prepared VMWare env by adding various OS, SQL, ‘.Net’ products and able to perform system test using simulators.

• Participated in defect triage-discussion & risk management. Provided valuable feedback to improve the QMS process.

• Managed, mentored, and trained new QA team members for product testing methodology and techniques. As a result, the company saved some funds by not hiring external trainings personnel for quality tools training.

Ticketmaster, Rolling Meadows, IL, Software Quality Engineer 11/2014 to 02/2017

• Using Agile-SCRUM methodology, worked with Product and Business Analysts for release planning, design-code review, sprint planning, test planning and deployment plan; analyzed requirements to make sure requirements are complete and testable.

• Used HP-ALM test management tool to write the test cases, log defects and store test data.

• Used various browsers (IE, Chrome, Fire Fox & Safari)- Browser Stack and mobile devices for functional test execution including end-to-end tickets buy -sell flow, transfer tickets, payment gateway, e-tickets delivery features on desktop & mobile platforms.

• Performed database testing, used MySQL, created SQL queries to search for specific table info, updated the tables and performed validations and analyzed test results.

• Performed ETL Testing using SSIS tool for Ticketmaster server migration & upgrade servers as required.

• Executed UAT test cases & deployment activities such as schedule planning, smoke test and UAT test at user level.

• Worked closely with internal & external customers, product management, development, operation.

Zurich Insurance, Schaumburg, IL, Software Quality Test Engineer 11/2011 to 10/2014

• Followed Agile & Waterfall methodologies, reviewed & analyzed business requirements with Business Analysts & products to establish the new claims process, new requirements discussion, features analysis, and deployment activities for Insurance applications.

• Used Quality Center, developed test plan, test cases, maintained issues/bugs.

Worked as a HP Admin, trained new users and provided support as needed.

• Successfully performed the functional & regression test for end-to-end Insurance claim wizard application called “Claims Connect”.

• Generated SQL queries for backend & ETL testing as required by the Database team. Filtered major bugs during the testing.

• Created VB test scripts for UFT-QTP automation and successfully performed regression test. Improved 9% testing speed.

• Worked with development team & automation team to resolve the functional and production issues. Reduced 5% turnaround time!

• Managed requirements (RTM), and update test cases in regression test suites for reusability and readiness.

• Managed QA teams (On-Shore & Off-Shore), able to solve technical problems and performed root cause analysis.

AT&T, Hoffman Estates, IL, Quality Assurance Engineer 04/2007 to 10/2011

• Using Waterfall methodology, supported all phases of the development life cycle, implemented test environments for a client-server environment, helped to analyze customer requirements and turned into technical test cases for easy to develop & test.

• successfully prepared test plan, test cases and managed using HP Quality Center–QC/ALM including defects so QA team can test faster & keep RTM maintained.

• Using AMDOCS application, worked for U-verse-billing group to generate monthly billing, convert paper bill into eBill then store in CD.

• Used Unix/Linux platform to run the billing jobs, automated regression test & performance test using UFT-QTP automation tool.

• Successfully performed ETL testing using SQL Server Integration Services (SSIS) tool for database migration & data conversion.

• Identified critical defects, logged into Quality Center, worked with technical & development team to resolve them. Logged 13% functional and code related defect and ranked highest in the QA team.

• Performed back-end testing for Oracle database and generated SQL queries using TOAD. Captured 9 defects during UAT test.

• Worked in the areas of CARE, CRM, Retail Replenishment, Agent Order, RMA and Direct fulfillment applications. Resolved major external customers’ issues.

• Managed & orchestrated testing activities between the U.S. and offshore teams. Provided comprehensive technical expertise & training to overseas teams to help boost performance & productivity.

• Prepared quality process documentation, test procedures & test reports with summary for management review.

MOTOROLA, Schaumburg, Illinois 03/1999–02/2007

Software Quality Assurance Technician:

• Executed extensive software integration activities using ClearCase tool on a Unix/Linux platform for Software

Configuration Management [CSM], performed code review with development group, worked with release management

• Served as liaison & the product maintenance authority for the cellular group & local integration teams

Hardware Engineering Test Technician:

• Responsible for evaluating the pilot and enhanced product modules for design engineering group.

• Bread boarded, and tested pilot samples of electronics designs modules using schematics and bills of materials.

• Performed functional test on engineering pilot models using LabVIEW tool, executed failure mode analysis [FMEA] for new products for customer safety and negative testing based on the past failure data

• Performed Life test, stress test, reliability test per UAL regulation.

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