General Manager Customer Service
Resume:
PHILIPPE USON
Lake Worth, FL 33467
Email: ******@*****.***
EDUCATION:
Bachelor of Science/ Finance - Fordham University, New York NY
LANGUAGES:
English
French
PROFESSIONAL EXPERIENCE:
July, 2024 – April, 2025 Westchester Country Club, Boynton Beach
Catering and Restaurant Manager
Annual Sales Volume: $2 Million
Customer Service
Staffed employees
Ordered supplies
Organized inventory
Created menus
October, 2022 – July, 2024 Silver Lining Catering, Pompano Beach
Events Manager
Annual Sales Volume: $2 Million
Managed all catering events
Responsible for inventory
July, 2016 – October, 2022 Alexander Events, Deerfield Beach
Director of Operations
Annual Sales Volume: $4 Million
Played active role in catering orders
Directed multiple events simultaneously
Hired employees
Trained employees
Managed employees
Ensured team members share common focus
Maintained inventory levels through weekly ordering process
February, 2014 – June, 2016 Tin Fish Restaurant, West Palm Beach
General Manager
Annual Sales Volume: $2 Million
Recruited/Hired/Trained employees
Managed employees
Increased sales by 65% through marketing oversight, training, recipe adherence
Utilized delivery services to increase revenue and bring exposure to location
January, 1990 – June, 2013 Bourbon Enterprises, New Orleans, LA
President
Annual Sales Volume: $20 Million
While working in the New Orleans area oversaw marketing and promotion of multiple concepts. Played active role in changing concepts and ensuring adherence to company policy. Oversaw and managed staff of up to 400 people and worked with management staff to ensure that team goals were established and ensured managers were working with team members to promote from within and strengthen team morale.
Maintained positive vendor relations and ensured that all establishments maintained proper inventory
Promoted approximately 40 employees into management positions
Oversaw all inventory control for multiple concepts
Managed and played active roles in these hospitality establishments: Bourbon Street Blues Company (President), Famous Door (General Manager/Operator), Razzoo (General Manager), Cats Meow (Manager)
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