Business Analyst Ii
Resume:
Stephen L. Alexander
Pennsauken, New Jersey 08109
********@*******.***
Skills
Requirements Gathering and Analysis, TCP/IP, Crystal Reports, SSRS Reporting, COBOL, SQL, Sharepoint, Confluence, JIRA, NotePad, Oracle, Python, SQL Server, QA Testing, SDLC, Unix, WorkDay, Microsoft 365
Work History
Business Analyst II
Willis Towers Watson, Mt. Laurel, NJ August 2015 - December 2024
Perform system configuration and translate complex client business requirements into
functional and technical specification documents for ongoing processing.
Create and execute test plans for both new system releases as well as for data and system configuration changes needed for different software packages.
Create queries via SQL to provide ongoing and ad-hoc reporting needed for ongoing H&W benefit plan analysis.
Responsible for all code mapping, error correction and submission for client’s IRS 1095C ACA Reporting.
Act as the main client contact for all communications which includes, but not limited to the creation and distribution of all letter-based correspondence and benefit materials.
Store Systems Integrator
Whole Foods Market, Marlton NJ April 2008 - January 2015
Maintain and audit all retail pricing for NJ Department of Weights and Measures Compliance
Act as first line of technical support for all employees
Install and maintain all network and non-network based hardware in location.
Administer all store level software and hardware trainings.
Make all IT related purchases and maintain IT budget for store leadership
Maintain all network-based hardware such as computers, scales and registers in the location.
Supervisor of Porter Team which includes Performance Reviews, Compensation Review and Scheduling.
Technical Analyst
Trion, King of Prussia PA October 2005 – March 2007
Independently communicate with clients and carriers to gather business requirements, develop functional design specifications and complete system set-up of clients.
Managed technical projects for client implementations, renewals and ongoing administration.
Execute and transmit weekly client deliverables including but not limited to weekly payroll files, benefit recalculations and SQL reporting.
Mentor, coach and train other team members in Microsoft Access and SQL.
Business Benefits Analyst
Hewitt Associates, Bridgewater NJ May 2004 – June 2005
Lead Implementation Analyst
Towers Perrin LLC, Voorhees NJ November 1998 – April 2004
Senior Clerk
Camden County Prosecutor’s Office, Camden NJ January 1993 – November 1998
Education
Rutgers The State University of New Jersey – Camden Campus
Bachelor of Arts Degree Major: Economics
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