Service Representative Quality Control
Resume:
Chic' M. Prather
**************@*****.***
I am a Veteran of the US Navy seeking an opportunity to further advance my career with a company where I can utilize the management and customer-facing experience that I have obtained and the ability to grow.
Work Experience
Veterans Service Representative
US Department of Veterans Affairs - Atlanta, GA - September 2017 to Present
●Assist Veterans and dependents in understanding and obtaining benefits
●Determines the eligibility for various types of benefits
●Request exams to have disabilities evaluated
●Meeting KPI goals
●Quality control of cases to ensure all issues have been address based on all laws and procedures
●Develop service plans that may require further review with other departments
●Accessing medical records while following Federal guidelines
●Attending and participating in training sessions
●Customer-facing customer service that requires outbound calls to internal and external customers
● Utilize electronic data processing systems
O.B. Tech
Piedmont Athens Regional Medical Center - Athens, GA - June 2010 to September 2017
●Provided support to laboring patients and their families
●Facilitated clerical and receptionist functions on remote Patient Monitoring Systems
●Assisted in Obstetrical operations in the operating rooms
●Ensured all labor, delivery, and operating rooms were properly stocked based on checklists at all times
● Contacted on-call physicians as needed.
Shift Leader
U.S. Navy - Parris Island, SC - January 2008 to December 2009
●Supervised and trained Corpsmen in patient safety and basic skills.
●Maintained weekly spreadsheets
●Monitored and assisted patients in crutch training, wound care, and medication administration.
First Line Supervisor
U.S. Navy - Parris Island, SC September 2006 to January 2008
●Created documentation and spreadsheets for the Parris Island Project, Lean Six Sigma.
●Prepared and administered over 12,000 immunizations to over 4,000 recruits.
●Monitored over $5 million in immunizations
Field Medical Service Technician
U.S. Navy - Camp Lejeune, NC October 2003 to September 2006
●Instructed and trained over 800 Marines and Soldiers in a combat life-saving course during a wartime situation
Basic Hospital Corpsman
U.S. Navy, National Naval Medical Center - Bethesda, MD May 2001 to August 2003
●Patient Check-In
●-Scheduling Appointment
●-Room Set-Up
●-Minor Procedures
●-Monitoring Vital Signs
Education and Certifications
Associate's degree in Criminal Justice
Columbia Southern University - Orange Beach, AL - Complete July 2021
Registered Medical Assistant (Certification # 117910)
Field Medical Service School - Camp Lejeune, NC 2003 to 2003
Naval Hospital Corps School - Great Lakes, IL
2000 to 2001
Skills
●10+ years of Medical experience
●Microsoft Suite
●Speed of 50-60wpm
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