Systems Analyst It

LYLLCELSIUS NNODIM

Lakewood, CA ********@*****.*** 864-***-****

PROFESSIONAL SUMMARY

IT Systems Administrator with 8+ years of experience in managing enterprise systems, infrastructure, and security within diverse industries, including higher education, healthcare, and manufacturing. Proven success in ERP implementation and support, user access management, IT operations, cloud infrastructure, and vendor coordination. Recognized for proactive problem-solving, cross-functional collaboration, and optimizing system workflows that align with organizational goals. MCP, MCSA, and MCSE certified.

CORE COMPETENCIES

ERP & EAM System Administration • Cloud Infrastructure & SaaS Solutions • User Roles & Access Control (AD, M365) • Vendor & Stakeholder Engagement • Virtualization (VMware, Nutanix, Azure) • Workflow & System Integration • Backup & Recovery (Rubrik) • SQL & Great Plains ERP • Project Management & UAT • Network Security (FortiGate, SonicWall) • Documentation & System Optimization • Help Desk Leadership & Support

PROFESSIONAL EXPERIENCE

Operating Systems Analyst / System Administrator

California State University, Dominguez Hills – Carson, CA Jan 2022 – Jan 2025

Administered and optimized enterprise applications including ERP and SaaS systems within a multi-campus infrastructure.

Managed Active Directory, M365, and firewall policies (FortiGate/SonicWall) to ensure system security and role-based access.

Supported and implemented system upgrades, server configurations, and virtualization through VMware and Nutanix.

Collaborated with internal teams to align system workflows and configurations with business needs and academic goals.

Conducted testing and validation processes including UAT during infrastructure enhancements.

Provided 3rd-tier support and training documentation, ensuring system availability and user empowerment.

Led documentation efforts and enforced configuration standards, promoting operational consistency and continuous improvement.

Clinical Technical Support Analyst

United Health Group – Long Beach, CA Jan 2021 – Jan 2022

Provided full-scope IT support for clinical systems and devices, including EHR systems and secure server management.

Resolved over 95% of support tickets on first contact, reducing downtime and improving patient care environments.

Coordinated with third-party vendors for technology integration and compliance in clinical IT systems.

Streamlined system configurations and implemented endpoint security across multiple locations.

Developed internal SOPs and technical documentation to support continuity and training initiatives.

System Administrator

CTC Global LLC – Irvine, CA Sep 2016 – Jan 2021

Led backend support for Great Plains ERP including SQL database maintenance, patching, and user training.

Managed system upgrades and vendor coordination for licensing, support, and module enhancements.

Enhanced organizational IT security through Darktrace threat detection and network segmentation.

Conducted cloud-based system administration and user access management, supporting role-based security policies.

IT Support Specialist

Zodiac Aerospace – Huntington Beach, CA Sep 2015 – Sep 2016

Provided responsive technical support and maintenance for enterprise systems, including hardware and software upgrades.

Developed documentation and training resources to support end users and ensure compliance with IT policies.

Optimized asset management and streamlined issue resolution processes across departments.

Technical Support Analyst

Water and Power Community Credit Union – Los Angeles, CA Sep 2013 – Aug 2015

Supported critical financial systems and infrastructure, managing over 200 monthly technical support issues.

Implemented Active Directory and Cisco switch configurations for improved security and uptime.

Mentored junior staff and introduced best practices for troubleshooting and system reliability.

EDUCATION

Master’s in Information Systems Management – Keller Graduate School of Management

Bachelor’s in Arts and Social Sciences – Urbania Pontificia Universitas, Rome

Associate Degree in Computer Technology & Networking – Greenville Technical College

CERTIFICATIONS

MCP, MCSA, MCSE • SQL Database & GP ERP Administrator • Document Locator & BeyondTrust Administrator • AWS Cloud Practitioner • SCCM & M365 Admin

Contact this candidate