Customer Service Call Center

Sheairra Sinclair

Fayetteville, NC ***** 910-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. SKILLS • Customer service • Active listening

• Critical thinking • Problem resolution

• Call center experience • Relationship building

• Data entry • Complaint resolution

Customer satisfaction

measurement

• • Call center operations

Professional telephone

demeanor

• • Appointment scheduling

• Paperwork processing • Order processing

• Product knowledge

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 06/2023 to 08/2024 Eclerx 235 N McPherson Church Rd, Fayetteville, NC 28303 Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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CUSTOMER SERVICE REPRESENTATIVE 01/2020 to 04/2023 Skype Fayetteville, NC

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty S S

and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

Responded to customer requests for products, services, and company information.

•

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

•

EDUCATION High School Diploma 06/2016

Sampson Community College

LANGUAGES English

Full Professional

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