Payroll Specialist Client Service
Resume:
Charlotte, NC *****
*******@*****.***
Jolie D. Galka
SUMMARY
Payroll Specialist with extensive experience in processing end to end multi state payroll, garnishments, administration and training. Strengths in organizational, analytical and systematic skills. Consistently meets and exceeds corporate and customer objectives. Recognized for abilities in communication, training, processing and client service. Sought out frequently by management for critical problem solving and resolutions. Adept at defusing highly sensitive employee issues under difficult circumstances. End-to-End Payroll Processing for multi-state payroll
Worked with Unions and CBA’s
Process improvement
Reporting & Analysis
Audit and Reconciliation
Identifying issues and Problem Solving
Defusing difficult situations
Payroll Compliance & Accuracy
Attention to detail
Training
Employee Support & Communication
Excel, Word, UKG, Peoplesoft, Workday, Paychex, Costpoint and JDE Knowledge
EXPERIENCE
Akima Charlotte, NC 2021-2025
Payroll Specialist IV/Garnishment Administrator
Processed payroll for different multistate pay cycles
Assisting employee’s with payroll questions
Wage Determinations and Wage Overrides
Working with Union to ensure we meet CBA’s requirements
Process retroactive pay and benefit overrides
Invoicing
Process offcycle payrolls
Handling all garnishment set ups and related inquires
Processing child support payments in Expert Pay
Identifying system limitations and providing solutions
System Testing
Electrolux Charlotte, NC 2019-2021
Payroll Specialist
Process payroll accurately and timely for multiple multi-state contrtacts
Calculate and enter Short Term Disability payments
Run bonus and adjustment files
Process manual timecards
Create off cycle checks and pay cards to ensure employee payments
Process and respond to garnishments from courts and creditors
GL process reconciliation
Reconcile of Treasury
In Flight Crew Connections Charlotte, NC 2019-2019
Contract Payroll Specialist
Process Weekly and multiple Bi-Weekly Payroll
Check timecards for accuracy
Calculate timecards for pilots and flight attendants
Keep track and ensure GTA employees get processed
Velocity Technology Solutions Charlotte, NC 2017-2019
BPO Payroll Specialist Experienced
Process Garnishments for all states for a high-volume client
Garnishment tax testing
Check processing and printing
Create and send out interrogatories
Answer employee garnishment questions and problem solve any issues
Works with third party providers to ensure seamless process delivery
Identifies and resolves escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis
Liaison between the courts, attorney and the client
Guides and supports client delivery for new and existing colleagues
Meets aligned Service Level Agreements (SLAs)
Training our offshore team
Wrote SOP’s
Aon Hewitt Charlotte, NC 2015-2017
Garnishment Delivery Analyst
Process Garnishment Payroll for 7 clients
Audit payroll and make adjustments as needed
Garnishment Bank Funding
Garnishment tax testing
Set up garnishment orders and process payroll for highly compensated employee population
Create and send out interrogatories
Answer employee garnishment questions
Works with third party providers to ensure seamless process delivery
Identifies and resolves escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis
Guides and supports client delivery for new and existing colleagues
Meets aligned Service Level Agreements (SLAs)
Tax testing for 5 clients
Train new employees
Xerox Cary, NC 2014-2015
HR and Health and Welfare Benefits Specialist
Answer incoming calls professionally and timely
Provide HR and Health and Welfare information for employees
Process annual open enrollment and life events
Educate employees on their benefit options
Process transactions
EDUCATION
Bachelor’s degree Social Work NC State University In Progress
Associates Degree Human Services University of Phoenix Graduation 2012
SKILLS
Nominated for 3 Akima Pinnacle awards by clients
Proficient in Microsoft Word, Excel, Workday, Oracle, PeopleSoft, JDE, UltiPro, Costpoint, Paychex Flex, Quick Books, Expert Pay and 10-key
Excellent writing and communication skills
INTERESTS
Adoption and Foster Coordinator for Big Fluffy Dog Rescue
Puzzles
Acrylic pouring painting
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