Delivery Driver High School

Robert c. Douglas

Suitland, MD ***** · Home/Cell 607-***-****

******.**********@*****.***

Emerging Concierge with 1+ years experience responding to various guests/residence requests by accurately accessing their needs and adding personal recommendations to achieve maximum guest satisfaction. Seeking a position within luxury apartment communities or hotels to create a world-class friendly and comfortable environment for customers, visitors, and residents.

SKILLS

Client Relations

Social Perceptiveness

Service Orientated

Detail-orientated

Adaptability/Flexibility

Direct Sales

Customer Service

Negotiation and Mediation

Active Listening

Perseverance

Delivery Driving (Box Truck, Truck, Commercial)

EDUCATION

High school equivalency diploma, Flushing High School / January 2012

The University Of The State Of NYED Certificate No. #VO3384921

EXPERIENCE

Temp Agencies, various locations in Washington, DC, and Alexandria, VA

Front Desk Concierge / May 2023 – July 2024 (Current)

●Greeted residents in luxury apartment buildings and handed them their packages and spare unit keys upon request.

●Communicated, handled, labeled, and sorted incoming and outgoing packages with couriers such as UPS, USPS, FedEx, Temi, etc

●Used resident portal web application for data entry on details of packages and sent out notifications to residents

●Handled phones, answered resident and non-resident questions, guided residents or non-residents to specific areas of the building, and performed minor administrative tasks

●Interacted with 30+ residents daily

●Establish and nurture service relationships to fulfill the daily needs of patrons, customers, guests, residents, and employees

●Responded to guests' requests promptly

●Monitor guest satisfaction levels

●Ensure compliance with all applicable laws and regulations

●Manage guest check-in and check-out processes

●Monitor and replenish supplies as needed

Express Employment Professionals, New York, NY

Warehouse/Delivery Driver / July 2022 – April 2023

●Per diem, temporary and short-term contracts

●Perform warehouse duties such as unboxing and preparing delivery trucks.

●Drive Route deliveries in box trucks and vans for companies in industries such as refrigeration, non-profit, and auto

ETS, Guilderland, NY

Warehouse/Delivery Driver / Feb 2022 – July 2022

●Per diem and temporary contracts

●Performed warehouse duties such as unboxing and rewrapping products. Also, labeled items before wrapping them.

●Drove Route deliveries in box trucks and vans for companies in the auto and hospitality industries

Independent Contractor, Queens, NY

Delivery Driver/Direct Sales / Jan 2003 – Nov 2018

●Planned, directed, and coordinated the distribution of various products to the customer base.

●Distributed marketing materials for business promotions.

●Coordinated sales distribution by establishing sales territories, quotas, and goals.

●Analyzed sales statistics gathered to determine sales potential and inventory requirements and monitored the preferences of customers.

●Maintained database/spreadsheet of customer case management.

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