Customer Service Technical Support
Resume:
EDUCATION
SHEHREEN KAUR
CONTACT
***************@*****.***
Riverview, NB
PROFILE
Recent Computer Science graduate with a specialization in web development seeking a IT Technical Support role. Proficient in programming languages, networking, System Analysis, and adept in Cyber security. Dedicated to optimizing business systems for enhanced efficiency and reliability. Skilled in collaborative work with management and recognized as Employee of the Month multiple times for outstanding customer service. WORK EXPERIENCE
REFERENCE
Rajvansh Sandhu
Tech Mahindra
********.******@************.***
Associate Customer Support Sept 2024 - Present
Tech Mahindra
Customer Service Representative Oct 2022 - Aug 2024 Leons Furniture LTD.
Peer Mentor May 2022 - Aug 2022
Sheridan College (Volunteer)
Offer informed responses to inquiries regarding products, availability, and interact with customers through phone and chat. This includes handling data entry as well as selling products and protection plans. Offer additional froms of real-time problem solving which includes email support, troubleshooting for active services, follow-up and resolution to ensure closure which also includes resolving tickets. Efficiently communicate with other employees along with Product Knowledge, Order Processing, Technical Support and Maintaining Records along with extensive knowledge of backup and security. Answered constant flow of customer calls with minimal wait times including configuration and diagnosis using CISCO phone system. Assisted students in understanding course materials, navigating academic requirements, and developing effective study strategies. Be supportive and inclusive college community to organize social events, group activities, and peer support networks.
2022 (SHERIDAN COLLEGE)
Computer Programming
2023 (CERTIFICATIONS)
• CISCO CCNA Certificate
• Introduction to Cybersecurity
2024 (CERTIFICATIONS)
• IBM Web Development
• Fundamental of Cybersecurity
SKILLS
• Technical Troubleshooting
Ticketing
• Problem-Solving
• Administration (Microsoft
• Time Management
• Attention to Detail
• Customer Service
• Teamwork
English
Hindi
Punjabi
Tejasweeta Kapoor
Leons Furniture Ltd
**********.******@*****.**
Language
Contact this candidate