Network Administrator Security

MANUEL AQUEZOLO

Network Administrator

317-***-**** *********@*****.***

SUMMARY

Network Administrator with experience providing technical and functional support to enterprise networks. Responsible for resolving day-to-day user issues by offering effective solutions and training as needed. I diagnose complex incidents and escalate critical issues to vendors or higher tiers for prompt resolution. I work closely with both internal teams and external partners to ensure applications remain operational, optimized, and aligned with business objectives. My focus is on enhancing user experience, streamlining processes, and ensuring system continuity. EXPERIENCE

02/2020 - Present

Network Security Analyst

Xpartans

Company in charge of managing the technology and Cybersecurity area for Comunal company in Peru and Mexico.

• Manage and maintain the network infrastructure of 20 Branches in Peru and Mexico, ensuring its proper functioning and network security.

• Responsible for design, deploy, and manage Next-Gen Firewall (NGFW) solutions at Comunal.

• Work closely with other IT team members and vendors to coordinate technical solutions and ensure the operational efficiency of systems.

• I manage the bandwidth of VLANs using Fortinet devices.

• I implement and manage VPNs between all branches.

• Accurately document incidents, changes, and new functionalities implemented in systems, ensuring precise and accessible information management.

• Responsible for managing SD-WAN with Fortinet for load balancing of Internet service providers

• Attend meetings with client prospects to present and explain the IT services offered, addressing their technological needs and expectations.

• Provide training sessions for internal users to ensure effective and efficient use of systems and applications.

• Coordinate necessary technical changes in systems, verifying test results to ensure changes meet established quality standards.

• Resolve technical issues within systems and escalate complex cases to the appropriate vendors for resolution when necessary.

• Attend meetings with clients to gather and analyze their needs, ensuring proposed solutions are implemented according to the desired infrastructure.

• Perform weekly on-call shifts to handle emergency situations related to any system, ensuring operational continuity.

• Provide remote technical support to users and travel between branches to offer on-site assistance with applications and technical help.

• Administration includes configuring segmentation, VPNs, NAT, IDS/IPS, and threat mitigation.

• Support in various information technology platforms and operating systems like Fortinet, Cisco, Ubiquiti, Windows, Mac OS, Linux, CCTV Hikvision, Dahua and Airtame. 02/2015 – 09/2019 Systems Network Analyst

Grupo ACP

Investment holding company.

• Actively participated in the analysis and evaluation of new systems, network design, network security, ensuring alignment with business needs across the various companies in the group (bank in Peru and Mexico, life insurance, call center, and automobile insurance).

• Coordinated with technology service providers 24/7 to ensure system availability and resolve critical issues, such as system downtimes or application errors managed by them.

• I provided support for ERP system, modules such as budget, requirements, accounting, purchasing, sales, accounts receivable, accounts payable, billing and HR. Testing methodology and validation with the provider.

• Analyze with stakeholders and understand their needs for processes and reporting

• Developed detailed procedures and did training sessions for internal staff on the proper use of the ERP system, ensuring and efficient transition to the new software.

• Business process design and workflow for both new and existing services, improving operational clarity and efficiency in procedure execution.

• I provided continuous support for troubleshooting technical issues, ensuring prompt resolution of incidents across the systems used by the various companies in the group.

• Collaborated with other departments and IT teams to ensure proper integration and functioning of systems across all operational areas of the group

• Coordination of the Service Level Agreement (SLA) with the vendor application. 05/2008 - 01/2015 Systems Analyst

CSC Innovaccion.

Technological services provider company for Mibanco Bank

• Provided continuous support for the banking system, ensuring the functionality and efficiency of the applications and processes used within the institution.

• Managed and provided support for SQL databases, ensuring the proper operation, performance, and backup of banking data.

• Monitored and provided support for services hosted on the bank's servers, ensuring their availability and resolving issues efficiently.

• Delivered comprehensive support for all systems used by the bank, including troubleshooting and implementing system improvements.

• Traveled to various branches in different states to provide training to staff on the use of banking applications, ensuring proper adoption and understanding of technological tools.

• Provided on-site technical support at branches, assisting with troubleshooting and ensuring the continuity of banking operations.

• Performed monitoring and preventive maintenance on the bank's systems and servers, preventing potential failures and improving the performance of the IT infrastructure.

• Participation in System Disaster Recovery Testing. 11/2005 - 04/2008 IT Support Engineer

Mibanco Bank

• Provided continuous support for the bank’s systems, including the bank’s core application, ensuring optimal performance and troubleshooting technical issues.

• Actively participated in the implementation and support of 30 new branches nationwide, ensuring the correct integration of systems and applications at new locations.

• Collaborated with the helpdesk team by providing detailed documentation of solutions to problems reported by users, facilitating the resolution of recurring issues.

• Delivered second-level support to users, helping resolve complex issues related to banking applications and ensuring the operational continuity of systems.

• Documented procedures and solutions to ensure efficient and consistent responses to reported issues, contributing to the continuous improvement of user support.

• Participation in System Disaster Recovery Testing. EDUCATIONS

• Degree in Computer Science

Central University of Venezuela 09/1997 - 12/2003

• Technologies in communication and computer networks Central University of Venezuela

LANGUAGES

• Spanish – Native

• Portuguese – Advanced

TRAINING / COURSES

• PMP Fundamental

• Fortinet NSE1, NSE2, NSE3 Network Security Associate

• Microsoft Power BI Desktop

• SAP Business One

• Google Cloud Computing

• PMP 6 Edition

• SQL 2014

• Cisco CCNA.

• Excel 2007, Level 1, Level 2, Level 3.

• ITIL Foundation v.3

• SCRUM Fundamentals

• Ubiquiti networks

• Active directory, DNS, WSUS

• Windows server

• Disaster Recovery

• Load balancer

• SDWAN

• End Protection software

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