Customer Service Office Administrator

Wendi Gouon

916-***-**** ︳Wendi.*****@*******.***

Professional Summary

Experienced and dedicated Office Administrator with 7 plus years of success in managing office operations, providing strong administrative support, and delivering excellent customer service. Known for improving efficiency, streamlining workflows, and maintaining strong relationships with vendors and clients. Skilled at managing multiple priorities with accuracy, discretion and commitment to excellence. Comfortable using Microsoft Office Suite, with working knowledge of ERP and CRM systems, including QuickBooks, and strong ability to learn and adapt. Key Skills

● Office & Administrative Management

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)

● ERP Systems (Acumatica, QuickBooks): Job Costing, Invoicing, Inventory

● CRM & Data Management

● AP/AR & Financial Recordkeeping

● Calendar & Email Management

● Vendor & Client Relations

● Document Control & Filing Systems

● Meeting Scheduling & Coordination

● Social Media Marketing & Content Creation

● Office Process Optimization

● Customer Service & Sales Support

Professional Experience

Office Administrator

Hover Effect – Sausalito, CA Oct 2023 – Feb 2025

● Greeted visitors and managed front office operations, ensuring a professional and welcoming environment.

● Handled email communications and scheduled calendars for leadership and team coordination.

● Maintained and organized both digital and physical records with strict confidentiality.

● Assisted in managing financial processes including accounts receivable/payable and internal reporting.

● Supported marketing efforts by creating social media content, promotional materials, and product photography.

Development Project Assistant (Contract)

USA Properties Fund – Roseville, CA Jul 2023 – Sep 2023

● Provided comprehensive administrative support to development teams, including document preparation and data entry.

● Scheduled and coordinated virtual and on-site project meetings.

● Assisted in reviewing and editing contracts, permits, and compliance documentation.

● Maintained Smartsheet project trackers to ensure departmental alignment and oversight. Office Administrator

MHAS Companies – Roseville, CA Nov 2019 – Jun 2023

● Designed and implemented a customized ERP system using QuickBooks for inventory, customer data, vendor relations, and invoicing.

● Delivered outstanding customer service, fostering trust and loyalty by resolving issues quickly and effectively.

● Managed procurement, submitted damage claims, and maintained vendor relationships to ensure timely delivery and service.

● Oversaw digital filing systems, email correspondence, and company social media presence. Furniture Consultant

Naturwood Home Furnishings – Rancho Cordova, CA Aug 2019 – Nov 2020

● Advised clients on high-end furniture selection, emphasizing quality, craftsmanship, and design.

● Delivered personalized service, resulting in repeat business and customer referrals.

● Supported smooth sales transactions and post-purchase follow-ups for a seamless customer experience.

Operations Officer

European Collection, Inc. – Atlanta, GA Aug 1992 – May 2019

● Managed international purchasing and logistics, ensuring import compliance and delivery scheduling.

● Oversaw accounts payable/receivable, payroll, and general bookkeeping.

● Led ERP and CRM implementation to streamline operations and data tracking.

● Handled contract reviews, staff hiring, customer service, and day-to-day operations.

● Ensured an exceptional shopping experience through personalized service and seamless transaction processes.

● Cultivated long-term client relationships, resulting in repeat business and referrals.

● Advised a diverse clientele, from homeowners to businesses, on solutions and coordinated customized services, restoration scheduling, and complex invoicing. Education

Bachelor of Arts in Graphic Production – Business

Art Institute of Fort Lauderdale – Fort Lauderdale, FL Associate of Science in Graphic Technology

Miami Dade College – Miami, FL

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