Customer Success Manager

ELLEN BUSCH, MBA

Superior, CO 603-***-**** *************@*****.*** linkedin.com/in/ellen-busch

CUSTOMER SUCCESS MANAGER

High performing Customer Success Manager with a proven record of developing client relationships,

through leveraging exceptional customer experience, seeks a Customer Success Manager with a growth-

oriented company looking to hire a solutions-driven specialist who understands how to drive profits.

.

CLINICAL TRAINING EXPERIENCE

CLINICAL TRAINER SPECIALIST 2024 to Present

Medaxion, Nashville, TN

Medaxion is a leading software provider that improves operating room and anesthesia performance. Specific job functions include the following:

Provided training and education on using Medaxion Pulse, an anesthesia-specific Certified EHR Technology (CEHRT) application, at HCA and various healthcare facilities across the U.S.

Participated in all stages of the implementation process.

Trained anesthesia clinicians on the application during the orientation phase prior to "go-live."

Supported providers using the electronic anesthesia record within clinical settings (e.g., OR, Pre-Op, PACU, NICU) for pre-op, intra-op, and post-op entry, follow-up, and monitoring.

Successfully implemented and facilitated the adoption of the Medaxion Pulse platform.

CLINICAL TRAINER / PRODUCT IMPLEMENTATION SPECIALIST 2021 to 2023

Nevoa, Inc, Gilbert, AZ

Nevoa is a leading medical device company specializing in disinfection products. As a clinical trainer, trained frontline healthcare professionals on how to use Novoa products. Specific job functions included the following:

Provided product training and in-service training to end-users and healthcare staff.

Conducts instructor-led and virtual classroom training according to established instructional standards, programs, and methods.

Performs periodic reviews of the overall effectiveness of the product training program for continuous improvements.

Assessed the effectiveness of training and development through surveys, interviews, focus groups, and communication with managers, clinical staff, and internal leaders.

CLINICAL TRAINER 2017 to 2020

Handicare, Inc, St. Louis, MO

Handicare is a leading international company based in Sweden that manufactures medical devices, safe patient-handling equipment, ceiling lifts, floor lifts, patient slings, and other solutions for repositioning patients. Specific training job functions included the following:

Leveraged adult learning delivery techniques and general principles of adult learning to deliver exciting and engaging training solutions.

Delivered clinical education training for the third-largest customer in North America.

Provided training to customers and employees on new product lines

Participated in trade shows and delivered training sessions for large audiences.

PREVIOUS HEALTHCARE EXPERIENCE

Previous clinical care experience at 3 NYC area hospitals working as an

Emergency Medical Technicians (EMT) and Certified Hyperbaric Technician (CHT)

EDUCATION

MBA, Concentration in Marketing, Southern New Hampshire University - Manchester, NH

Bachelor of Science in Health Science, Northern Vermont University, Johnson, VT

CERTIFICATION

Former Certified Hyperbaric Technician - National Board of Diving and Hyperbaric Medicine, LA

Former Emergency Medical Technician – Basic - National Board of Emergency Medical Technicians

Former Certified Wellness Coach - Wellcoaches, School of Wellness Coaching, Wellesley, MA

Student Athletic Trainer and NCAA Division III Athlete, Sports Medicine Program

Program on Negotiation and Mediation, Harvard Law School, Cambridge, MA

Certificate in Small Business Management

Unbeatable Mind Program - Completed Fundamentals and Advanced Training

HCA Credentialed

TRAINING SKILLS

• Instructional Strategies • Clinical Training • Soft Skills Training • Soft Skills & Software Training

• Communication • Presentations • Project Management • Lesson Plan Development • Adult Education

• Curriculum Design • Student Evaluation • Classroom Management • Student Engagement • Innovation

• Student Outcomes • Classroom Facilitation • Curriculum Development • Auto Delivery • Motivation

• Corporate Training • Credentialing • Webinars • Customer Service • Customer Experience • Sales Training

TECHNICAL SKILLS

Office Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), LMS, Google Workspace, Zoom, Microsoft Teams, Google Meets, Webex

CRM: Salesforce, Monday, SalesLoft

CLINICAL KNOWLEDGE

Operating Room (OR), Pre-OP, PACU, Anesthesia Emergency Department (ED), EMT, Oncology, Med-Surg, Burn Unit, Incarcerated Patient Care, Progressive Care (PCU), Pediatric (PEDS), Wound Care, Health Systems, Home Health, Laboratories, Medical Clinics, Retail Clinics, Urgent Care, Rehab Facilities, Acute Care Medical Centers, Sub-Acute Hospitals, Skilled Nursing Facility (SNF), Assisted Living Facility (ALF), Nursing Homes, Insurance Companies, Outpatient clinics, Medical Imaging Centers, Intensive Care (ICU)

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