Customer Service Representative

Rosine KAKUZE

Phone: +250-*********

E-mail: *************@*****.****

EXPERIENCE

CCI RWANDA Kigali,Rwanda Customer service representative September 2023-February 2025

● Answered incoming calls promptly and professionally.

● Addressed customer inquiries, concerns,and complaints with empathy and patience.

● Provided accurate information about products,services and company policies.

● Processed the orders returns and exchanges.

● Documented customer interactions and maintaining detailed records in the CRM system.

● Followed up with customers to ensure their concerns are resolved satisfactorily.

● Met or exceed performance targets for call quality, customer satisfaction, and resolution times. MINISTRY OF HEALTH ( MINISANTE) Kigali,Rwanda Intern, Monitoring and Evaluation unit (M&;E) May 2023- June2023

● Data collection and analysis.

● Monitoring system.

● Reporting.

● Policy evaluation.

● Database management.

ALX AFRICA, Virtual Assistant Program Trainee September 2024-November 2024

● time Management

● Multitasking and Prioritization

● Document and File Management

● Meeting Coordination

● Workflow Optimization

● Professional Email Communication

● Client Interaction and Support

● Report Writing

● Active Listening and Problem-Solving

● Attention to Detail

● Adaptability and Flexibility

● Confidentiality and Discretion

● Self-Discipline and Time Accountability

● Collaboration in Remote Environment

EDUCATION

NATIONAL UNIVERSITY OF RWANDA Gikondo, Rwanda Kigali-Rwanda Bachelor of applied statistics in actuarial science. Relevant courses: Inferential statistics,Statistical computing,operation research,GIS. April 2021-May 2023

SKILLS

Technical Skills: MS Excel, MS Word, MS PowerPoint; Google Suite,Salesforce. Languages: Fluent in Kinyarwanda, and Basic French, Advanced in English. REFERENCES

NGANGO Udahemuka Kenny, English and work readiness Bridge, Harambe,078*******, and ******@*******.***

LUGAMBWA Junior,Team Leader, CCI Rwanda,0-788-***-***, and ******.********@*********.***

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