Warehouse Operations Associates

MATTHEW J. DURANT

** ******** *******; Bristol, CT 06010 C: 860-***-****

********@*****.***

Executive Summary

Core Qualifications

Problem solver Inquisitive Empathetic/Customer Centric Analytical/Confidence in reasoning Self-aware/Positive attitude Mentor Adaptable to Evolving Environments Disciplined/Goal Oriented Creative Thinker Professional Experience

C&S Wholesale Grocers 2009 - Current Regional; East Coast Operations Supervisor

• Effectively and safely supervise the day-to-day shift operations of one or more warehouse areas of responsibility (AOR). Warehouse functions may include: selecting, loading, shipping, receiving, safety, sanitation, replenishment and product storage processes in a Grocery, Perishables or Freezer Warehouse environment.

• Manage and supervise the daily activities of Warehouse Associates in the fulfillment of customer orders and general warehouse operations

• Instruct and provide oversight to Warehouse Associates in the proper execution of all established quality, safety and sanitation practices of warehouse operations

• Collaborate with Shift Manager in the development of employee performance development plans

(PDPs); Coach, mentor and guide Associates in the execution of PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.

• Manage to set KPI's: Safety, Retention, Productivity, Budget and Quality (Shrink)

• Use discretion and judgment to conduct a variety of Safety, Quality, Shrink and Operational audits and encourage a sense of responsibility and ownership in the results of these audits in Associates

• Conduct accident investigations per company guidelines, and use judgment and discretion to make findings and document them

Claims Resolution Specialist East Coast Regional

Ensure quality; minimize loss through ascertain of root-causes to shrink exposure, viz. enhance customer experience. Evaluate supply-chain challenges; develop tactics enabling strategic goals related to loss prevention and expansion of footprint in target area. Analyze employee behaviors having potential shrink contribution. Ensure Vendors properly follow procedure and mandated safety protocols. Train temporary workers as well as on-board new, incoming associates. Conduct field audits. Identify, document, log and report trends leading to shrink. CATV video review, compilation and production. Collaborate with colleagues in various departments, e.g., OS&D, Security, OPPs and Transportation to identify areas needing assessment. Contribute to development of dynamic procedures reducing loss and increasing productivity. Prepare prompt and complete reports relative to all incidents, merchandise recovery, accident investigations, audits and special projects. Loader/Shipper Windsor Locks, CT

Inspect pallets to ensure quality of construction. Reduce shrink by ensuring trailers are loaded safely and according to protocol. Making certain each delivery reaches customer location undamaged and on time. Safely coordinate, pull and release trailers from dock via radio communication w / Yard Jockey and Security. OS&D Windsor Locks, CT

Verify quality of returned goods. Reduce shrink by identifying outdated and damaged product; recoup salable product.

MATTHEW J. DURANT

60 Josephine Terrace Bristol CT, 06010 C: 860-***-**** ********@*****.***

MJD Management 2009 to Current

Multi-unit(s) Property Owner / Manager Greater

Hartford Area, CT

Maintain safe and secure living units. Protect and increase the value of assets. See that regular inspection and maintenance are completed on time and within budget. Interview prospective tenants; perform background check. Interview, hire and train personal. Maintain budget and manage payroll. Technical/Mechanical Aptitude

Education

OSHA General Industry; DOL accredited card (10 hour) Hartford, CT OSHA Consturction; DOL accredited card (10 hour)

OSHA General Industry; DOL accredited card (30 hour) Workplace Standard First Aid with AED Red Cross

Adult, Child & Infant; CPR

Adult CPR with AED

Crisis Intervention CSI Bloomfield, CT

Cultural Diversity

Workplace Violence Awareness and Invervention

Ohio University Athens, OH

Credits: General Studies

Asnuntuck Community Collage Enfield, CT

Credits: Computer Science

Three Rivers CC Niantic, CT

Credits: Economics

Interests

Photography/Videography/UAV Pilot

2 of 2

• MS Office Suite

• Windows

• Cargo Watch

• YMS

• MSC

• CATV Systems

• Most current video production & editing software

• UAV pilot familiar multiple, UAV operational Platforms

• Standard Hand & Power Tools

• Certified MHE Operator

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