Customer Success Client Services

Gayle Burnside

Jacksonville, FL ***** 904-***-**** *******@*****.***

Objective

Results-driven Technology Sales Professional with 20+ years of experience in B2B sales, account management, and client success. Proven track record of exceeding revenue goals, driving customer retention, and expanding market share. Adept at leveraging SaaS, CCaaS, and UCaaS solutions to deliver value-driven sales strategies that accelerate business growth.

Core Competencies

Technology Sales & Business Development

SaaS, CCaaS, UCaaS Expertise

B2B Sales & Account Growth

Revenue Generation & Upselling

Client Relationship Management

Contract Negotiation & Renewals

Strategic Partnerships & Ecosystem Development

Sales Process Optimization

CRM & Data Analytics, Salesforce, HubSpot, Excel

Professional Experience

TCN, St. George, UT

Account Manager Aug 2022 – Aug 2023

• Built a Client Appreciation Department from scratch, increasing retention and revenue opportunities.

• Developed strategic partner relationships, expanding customer engagement within the company’s ecosystem.

• Conducted data-driven sales analysis to identify upsell and cross-sell opportunities.

LiveVox, Inc., San Francisco, CA

Customer Success Manager / Account Manager, Mid-Market- Dec 2017 – July 2022

• Top 3 performer in new revenue generation, 2019-2021, consistently exceeding 127%+ of annual revenue targets.

• Oversaw and transformed 45+ client accounts, optimizing their overall performance optimizing their use of SaaS-based customer engagement solutions.

• Led product training, solution demos, and upsell initiatives, increasing product adoption and contract renewals.

• Ranked #1 in Q1 & Q2 2022 for revenue growth.

National Service Bureau, Inc., Bothell, WA

Director of Client Services Feb 2017 – Aug 2017

• Led a client services and sales support team, ensuring seamless onboarding and retention.

• Managed RFI/RFP processes, winning multiple high-value accounts.

Crown Asset Management, LLC, Duluth, GA

Media Supervisor Mar 2015 – Feb 2017

• Developed reporting and training programs to optimize sales and service operations.

• Enhanced media processing efficiency, improving turnaround times and sales outcomes.

Stellar Recovery, Inc., Jacksonville, FL

Director of Client Services May 2012 – Mar 2014

• Achieved 100% client retention and renewal, securing new revenue streams from existing accounts.

• Negotiated and implemented a new healthcare program, reducing costs while improving employee benefits.

• Developed client onboarding strategies that strengthened initial relationships and increased long-term sales opportunities.

First Financial Asset Management, Inc., Atlanta, GA

Client Service Manager Feb 2006 – Dec 2011

• Led RFI/RFP processes, securing 90%+ of new business from top-tier clients in finance, utilities, and healthcare.

• Designed and implemented training programs and sales processes, improving conversion rates and efficiency.

Education

Scottsdale Culinary Institute, Scottsdale, AZ

Culinary Arts Degree

References

Available upon request.

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