Work-From-Home Part-Time

CASSANDRA BRANCH ***** Hazen St, Apt ***

Houston, Texas 77072

Mobile Nbr: 832-***-****

Email: **********@*****.***

Summary / Positive Highlights

Professional Experience

**/**** ** **/**** Texas Department of Health and Human Services Houston, Texas

RETIRED Clerk III

Staff Support to Texas Works Advisors and Management Staff

Application Registration for new program applicants and annual Re-certifications

Creates up 100 respective tasks per day for various programs applied for throughout the State of Texas

Enters and maintains personal work time management (Capps System)

Mail outs of manual Client Notices

Communicates on a basic or intermediate level internally and externally

Use of multi-line phone, fax machine, and copier

Backup support to other Clerical Staff

Miscellaneous/Ad Hoc Reports upon request from management

11/2009 to 12/2010 Texas Works Advisor II

Determined eligibility for Food Stamps and Medicaid Programs

Used Data Broker, WTPY, OAG Systems

Used multi-lined phone and headset to process cases

Communicates on a basic or intermediate level internally and externally

01/2009 to 10/2009 Clerk IV

Variety of clerical support services to the Texas Works Advisors and Management Staff

Resolve/report problems or complaints

Issued or mailed Temporary Medicaid Cards for active case as requested by Clients

Issued Electronic Benefit Transfer (EBT) cards upon request

Communicates on a basic or intermediate level internally and externally

04/2015 to 05/2016 West at Home/Alorica

Work at Home Agent

Assist inbound call customers with enrollment into the Plenti Awards Program

Followed scripted screens

Obtained affirmative agreement to program disclosures from customers

Documented all calls

Interfaced with third parties for escalated calls

05/2008 to 09/2008 Riverside General Hospital – The Service Station Houston, Texas

Job Developer

Provide weekly class room instruction to DARS referrals

08/2006 to 05/2008 Robert Half International (contract) Houston, Texas

2003 - 2004 Specialized Administrative Staffing

2001 – 2003 Provide staffing and administrative assistance for various firms

Data Entry, Type, proof, edit correspondence, Accounting

Schedule international travel and itinerary for executive staff

Receptionist relief – receive and direct calls, distribute mail

2004 - 2006 Texas Southern University Houston, Texas

Work Study Analyst

Distribute federal and/or state work-study funds to eligible undergraduate and graduate students

Supervised up to ten (10) Work-Study Students per Academic year and Summers

1982 - 2001 Aramco Services Company Houston, Texas

Industrial Relations Assistant I

Processed sponsorship letters, tuition remittances, annual travel for International students

Executive Personal Expense Report for reimbursement

2000 to 2001 Metro One Houston, Texas

Directory Assistance Operator

Education

University of Houston – Central Degree Pending – 129 Cr Hours

Houston Baptist University Degree Pending – 6 Cr Hours

Our Lady of the Lake University Degree Pending – 3 Cr Hours

Major: Business Administration

Computer Skills

Microsoft Office Package - Word 6.0, Excel, PowerPoint

-20 + years administrative experience

-Multi-tasker – work with minimal to no supervision

-25 + years experience providing outstanding customer service

-Excellent communication skills

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