Project Management Manager

JAMES G RAMOS

Phone: 813-***-**** or Email: ************@*****.***

PROFESSIONAL SUMMARY

Experienced IT professional specializing in IT implementation, administration, configuration, and application support. Proven track record in Technical Project Management; bridging the gap between teams and stakeholders. Knowing for successfully working in fast-paced environments cutting-edge technology. A trusted collaborator and resourceful player team with focus on integrity and professionalism.

PROFESSIONAL HISTORY

Quality Carriers July 2024 – January 2025

(Project Manager/Implementation Specialist) - Tampa, Florida

Led and managed diverse projects from initiation to completion using Agile (Scrum) methodologies, aligning with strategic organizational goal, these projects includes the implementation of Oracle Fusion Cloud and LUMA training.

Work closely with API architects and engineers to ensure the API design is user-friendly, scalable, secure, and meets the needs of the target audience.

Created and maintain API documentation tutorials, and developer resources to ensure a positive developer experience.

Collaborated with stakeholders on system integration and process enhancements, including vendor selection/coordination.

Developed and executed project plans, managing timelines, resources, and budgets.

Provided technical support, resulting in increased productivity and reduced downtime.

Write, create and maintain data analytics using (SQL, Tableau, Microsoft Excel) and managed file feeds to/from external vendors, ensuring accurate data exchange and providing key insights for training, treasury, and accounting. Improved business processes through technology implementation and communicated effectively with stakeholders at all levels.

Hertz Holding Inc. March 2024 – June 2024

(Project Manager - Contractor) – Tampa, Florida

Lead the implementation of exciting to new Customer Instant Return program.

Define and articulate the product vision, strategy, and roadmap for Hertz’s APIs, aligning with the overall company goals and market opportunities

Maintain a comprehensive project plan using Agile methodology, including timelines, milestones, budgets, and resource allocation.

Providing ongoing support for existing business operations as we transition to new system/process/structure

Communicate project progress clearly and concisely to all stakeholders, including senior management

Manage and collaborate effectively with cross-functional teams, including software developers, IT specialists, training teams, and Hertz operations staff.

Oversee the development of the custom software application for the Instant Return program, ensuring it meets all functional requirements and integrates seamlessly with existing Hertz systems..

Created and managed the training process for Hertz staff on the new return procedures and software application.

Monitor program usage and effectiveness, analyzing data and metrics to identify areas for improvement.

Manage project risks and backlogs and develop mitigation strategies to ensure project success.

Design and develop customized ServiceNow dashboards that visually represent key performance indicators (KPIs) and service desk metrics.

Sr. Application Specialist - Project Manager – August 2022 –Jan 2024

KPMG – Tampa, Florida

Managed multiple ERP (Oracle Fusion) implementations and UKG, specializing in financial modules (GL, AP, AR). Utilized Agile (Scrum) methodology, tracking deliverables across internal and external stakeholders. Bolstered and fine-tuned Oracle Fusion Cloud Financial, optimizing and normalizing data for efficient AP and AR management. Conducted system health checks to ensure smooth ERP operation.

Successful migration critical legacy applications to Microsoft Azure, leveraging Azure App Service for modernized hosting, Azure SQL Database for scalable data management, and Azure DevOps for streamlined CI/CD pipelines

Led the migration of legacy applications to Azure using Azure App Service, Azure SQL Database, and Azure DevOps

Designed, developed, and maintained data integration solutions using SSIS, ETCL, and Oracle's ODIP. Configured ODIP, an Oracle cloud-based tool, facilitating real-time integrations-data synchronization via REST API.

Developed and executed complex SQL queries including store procedures.

Implemented a data governance approach, improving data quality and reducing risk by establishing data lineage processes. Proactively identified and managed data concerns, collaborating with stakeholders to resolve issues. Oversaw data migration activities, ensuring data integrity and accuracy

Served as a PMO team member for client software implementations, collaborating with Product Management to identify opportunities and develop solutions. Developed detailed project plans using MS Project, defining tasks, schedules, and milestones. Managed project scope, documentation, and budgets, ensuring on-time and on-budget delivery. Tracked project progress, prioritized deliverables, and prepared presentations. Interacted with third-party vendors to find integration solutions

As a Scrum Master, collaborated with the City National Bank Financial Crime team to enhance Cyber Security process monitoring; developing the City National Bank’s Escalation Tracker and integrating plaid for identity data verification. Managing the ad-hoc nature of work intake, implementing dynamic approach Scrum and ITIL 4 methodologies.

Collaborated with the City National Bank to develop and implemented a data governance approach that reduced risk and improved data quality.

Collaborated with the City National Bank to ensured data completeness and accuracy by establishing clear data lineage processes, including source identification (e.g., AML jobs).

Collaborated with the City National Bank to proactively identified and managed data concerns (IMRs), collaborating with stakeholders (data owners) to resolve issues effectively.

Prepared financial reports (cash flow, investments, debt) and analyzed financial data to identify trends and opportunities for improvement

Designed and delivered training programs on system functionalities and workflows. Developed and managed UAT to ensure system functionality aligned with business requirements.

Collaborated effectively with KPMG business teams, customers, vendors, developers, and IT staff. Created and updated playbooks for various platforms (JIRA, Power Evolution ERP, CRM, ServiceNow, Coupa). Documented database procedures and configurations.

Application- System Support/Project Engineer August 2018 – July 2021 Hillsborough County Sheriff's Office - Tampa, Florida

Implement, install, configures and supports complex Agency Enterprise applications platforms such as ERP System (UKG –HRIS - Kronos), Microsoft CRM, Cogent Live Scan, Evidence software, JMS (Jail Management System), Service Desk (Ivanti, JIRA,ITIL 4) associated with network servers MS Server 2016, Microsoft SQ Server 2016, IIS, Windows MS Server 2016, SSRS Reporting, Active Directory, Solarwinds, etc.

Provide tier 3 Engineering support to software, databases and related application issues.

Collaborated with third-party vendors to identify and address integration issues within the digital ecosystems.

Proficiency knowledge of change management, functional user security, debugging, data analysis, back-end, business process, application workflows of (Dynamics ERP System) Workday including reporting design, Workday visual studio, service pack and patch management, analysis of software request via Vendor process.

Create comprehensive project plans with detailed schedules and budgets. Track progress against established milestones and deliverables to ensure project success.

Effectively collaborate with end-users to conduct comprehensive analyses, defining business operations and procedures with the goal of enhancing productivity.

Provided Kronos Application Support with the usability of application Time & Attendance, and/or Human Resource applications. Diagnose, troubleshoot and resolve issues while providing exceptional service.

Implement and support IVANTI and Service Now using ITIL 4 methodology, business process and modules.

Provide bilingual (English and Spanish) support to Hillsborough County Jail and Court’s system.

Product Support Engineer April 2017-April 2018

VeriFone – Clearwater Florida

Product System Implementation, installation, configuration and support of (applications) and (POS System).

System Administration - configuration and administration for on-premises, hosted, using mixed environment that includes Windows and Linux distributions.

Manage high-level projects and initiatives for the information technology department including project related to the integration of VeriFone’s Clients.

Demonstrated proficiency in navigating Wire-shark, Windows, Linux environments, and the Informatica cloud data integration platform

Advanced support to using Windows environments, SQL Server, Oracle 10G, IIS, Visual Studio(Level 2 Support). Responsible for identifying the area of fault (code and/or configuration) and implement the fix.

Provides solutions for technical questions and issues or routes to appreciate escalation to Engineering Group.

Implementation/Support Engineer July 2010 - April 2017

OpenText Inc. Tampa, Florida

Provided Level 3 Product Support Engineering called Business Process Management Systems (BPM).

Worked with customers to debug custom business processes and use my knowledge to implement best practices to achieve their goal (Use SQL Server 2014, SQL Server 2012, Oracle, MS. SharePoint and MS. IIS.

Cross-trained on other products that used IBM Websphere MQ).

Worked as part of the escalation team to hand off customers from one shift to another shift and worked with management in dealing with customers that needed there cases escalated.

Data migration and integration into Business Process Management System (BPM). Manages data loads to facilitate the process of loading client data into the (BPM) MS SQL Server database (Importing/exporting data from Excel, Microsoft Access and within SQL Server database(s) and monitoring using Solarwinds.

Act as Situation Manager, managing Critical Situations Process: such as process enhancements, tool evaluation and deployment, and updating specific project using Microsoft Project.

Develops ad-hoc reports to conduct data analysis and validation. SQL Server, Oracle, SQL Plus S, Crystal, Reports Cognos

Implementation/Support Engineer March 2009 - November 2009

Wellcare Tampa, Florida

Implementation of New Medicaid/Medicaid Systems, including training to users and support.

Researches methodologies and conducts advanced metric reporting

Analyzes trends to recommend process and/or operational improvements

Presents results to management, including data-driven business recommendations and alternatives

Develops ad-hoc reports to conduct data analysis and validation

Identifies required information fields and develops data dictionary

Participates in systems development efforts

Participates in testing, acceptance testing and implementation of information systems, modules and subsystems

EDUCATION AND CERTIFICATIONS

AMERICAN MILITARY UNIVERSITY. Master of Science for Information Technology – Project Management. 2016

UNIVERISTY OF PHOENIX, Tampa, Florida BS, Computer Information Technology, 2004

LANGUAGES

Bilingual English Spanish

ITIL 4 Foundation ITIL 4 Strategist Direct Plan and Improve Certification ITIL 4 Leader Digital and IT Strategy Microsoft SQL Server 2008 and above (Admin and data analysis) Solarwinds SCRUM Master Oracle FUSION Cloud platform Windows Server 2008 and above Java (Transworld Carrier) Crystal Reports FCIC/NCIC Limited Access Certification Azure Microsoft Dynamics CJIS Compliance Certification Putty Liniux distribution XAMP Apache PowerShell Service Desk – IVANTI, ServiceNow JIRA (Implementation and Administration) Microsoft ERP. Generative AI Splunk OSHA 10-Hour General Industry Safety and Health Training - Quality Carriers.

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