Customer Service Guest Experience
Resume:
Itzell Hernandez
Austin, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Volunteer
Austin Stone Community Church-Austin, TX
January 2025 to Present
Provided attentive and compassionate care for young children during church services and special events. Planned activities, including games, crafts, and storytime, fostering a safe and nurturing environment. Ensured the safety and well-being of all children by following established policies and procedures. Collaborated with other volunteers and staff to support a welcoming and inclusive atmosphere for families.
Camp Counselor
Barton Creek Country Club-Austin, TX
June 2024 to Present
I take care of and supervise kids ages 3-12. We do activities such as golf, tennis, pool and archery. I adore this job, spending time with kids is such a fulfilling job and each day is so new and exciting! I got to build a strong rapport with campers and parents, maintaining open communication and a welcoming atmosphere.
Animal Care Specialist
Bed & Biscuit-Austin, TX
May 2021 to Present
I currently work here as an ACS, dogs, and animals are my passion! I started working at B&B beginning of summer, and so far I have gone up 3 positions and have gotten 3 raises. Caring for people's pets is a serious job, there is no room for mistakes since you're taking care of what most owners consider their
"children". This job has made me an excellent worker and has taught me so much about staying focused and ready for the job.
Server/Hostess
Twin Peaks-Austin, TX
March 2023 to May 2023
• Delivered exceptional guest experiences in a high-energy sports bar environment, consistently maintaining brand standards for hospitality, appearance, and service. Managed front-of-house responsibilities, including greeting and seating guests, handling waitlists, and coordinating table rotations to optimize flow and minimize wait times.
Volunteer
keep San Antonio pets alive-San Antonio, TX
May 2011 to August 2019
Although I wasn't an official employee, I did do a lot of volunteering at this shelter, I would mostly walk dogs and then log in which dogs were walked and how long. I loved this job! I only left because I was in San Antonio for just the summer.
Education
Current Junior in Business
Austin Community College District - Austin, TX
September 2022 to Present
Skills
• Customer service
• Front Desk
• Hostess (1 year)
• Experience with children
• Kennel Experience
• Dog handling
• Laundry
• Organizational skills
• Cashier (1 year)
• Pet Care
• Foodservice
• Animal Care
Certifications and Licenses
Driver's License
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