Customer Service United States
Resume:
Katherine Fletcher
Volunteer
Fairmont, West Virginia, United States
***********@*****.***
SUMMARY
I've taken time off for Medical Reasons and ready to get back to a career. WORK EXPERIENCE
September 2023-Current
Volunteer
Addiction Recovery Friendship House
Fairmont, West Virginia, United States
* Provide empathetic support and companionship to individuals in addiction recovery.
* Foster a positive and welcoming environment for program participants, enhancing their experience.
* Engage in continuous training to improve support skills and knowledge. June 2023-July 2023
Customer Service Consultant
Morgantown Motel
United States
* Collaborated with DHHR and community program offices to optimize room occupancy for group rates.
* Developed strategies to assist the homeless by securing affordable accommodations.
* Enhanced community outreach and support through effective communication. Retail Banking Customer Service
TTEC l 5000 Greenbag Rd. AN6
March 2021-April 2023
Customer Service Deposits Agent BANK OF AMERICA
TTEC
Morgantown, West Virginia, United States
* Updated customer information in the database, ensuring data integrity and accuracy.
* Assisted customers with online banking inquiries, including Bill Pay and account monitoring.
* Proactively monitored accounts for fraudulent activities, enhancing customer security. December 2020-February 2021
Political Surveyor
Shiftsmart
United States
Cold calling citizens of all states collected data and feedback from citizens established and implemented survey procedures developed survey questions to meet the objective of the study ensured data integrity and accuracy of survey responses input information into the database
August 2020-September 2020
Team Member
Wendys Old Fashion Hamburgers
United States
provided excellent customer service in a fast pace environment Demonstrated ability to work independently and as part of a team Ensured customer satisfaction with a friendly and helpful attitude accurately took orders and put them into point of sale system cashier prepared order according to company standards Team Member
Wendys Old Fashion Hamburgers
August 2020 - September 2020
provided excellent customer service in a fast pace environment Demonstrated ability to work independently and as part of a team Ensured customer satisfaction with a friendly and helpful attitude accurately took orders and put them into point of sale system cashier prepared order according to company standards Team member
Wendy's
July 2020 - August 2020 * Fairmont, WV
* Efficiently handle customer transactions at the front counter
* Prepare and serve food items in a timely manner
* Maintain a clean and organized work environment
Political Surveyor
Dynata-Shiftsmart l 16000 N. Dallas Pkwy
December 2020 - February 2020 * Dallas
EDUCATION
2010-2011
Medical Administrative Assistance
Virginia College
Birmingham, Alabama, United States
Virginia College
Incomplete Associates, Some College
September 2010 - August 2011 * Virginia College online, AL 1 year of medical billing and coding
• Billing and Coding
2003-2011
Certificate
Cosmetology Wadsworth High School
Wadsworth, Ohio, United States
Cosmetology Wadsworth High School
Certificate
June 2003 - August 2011 * Wadsworth, OH
1999-2003
High School diploma
High School High School
Wadsworth, Ohio, United States
High School, High School diploma
August 1999 - June 2003 * Wadsworth, OH
SKILLS
Customer Support/Service Communication Skills Retail Banking Data Quality Online Banking Protective Services Cold Calling Skills Customer Satisfaction Sales Cosmetology Medical Billing Conflict Resolution Banking Services Multitasking Food Safety Time Management Identify Issues Environmental Work Homeless Services Consulting Community Programs Affordable Housing Strategic Planning Community Support Customer/Client Research Check Processing NSF Audio Formats Product Support Transaction Processing/Management Data Collection Procedure Development Procedure Implementation Point of Sale (POS) Systems Order Processing Team Player Fast Food Waitressing Cook Dishes Organizational Skills
CERTIFICATIONS
Certificate, Cosmetology license
Medical Billing
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate