DevOps Engineer - Jira Administrator - Release Engineer

SOHAIL KHURSHID

Toronto, Ontario ******.********@*****.*** 647-***-**** in/sohailkhurshid

DevOps Engineer Atlassian Administrator Release Management Specialist

A results-driven DevOps professional with over a decade of experience in CI/CD pipeline design, Atlassian administration, and cloud migrations. Proficient in tools like TeamCity, Jenkins, Jira, and Confluence, with expertise in scripting (PowerShell, Groovy) and infrastructure management (Azure, Linux, Windows). Skilled in optimizing software delivery processes, troubleshooting, and collaborating with cross-functional teams to deliver high-quality solutions. Adept at leading on-prem-to-cloud transitions, legacy system migrations, and implementing automation to enhance operational efficiency. Known for strong problem-solving abilities, effective communication, and a commitment to continuous improvement.

TECHNICAL SKILLS

CI/CD Pipelines (TeamCity, Jenkins) Release Management Atlassian Administration (Jira, Confluence) Scripting (PowerShell, XML, YAML, JSON, Groovy) Cloud Migration (Azure, AWS) Version Control (Git, SVN) Virtualization (VirtualBox, Hyper-V) SQL/Oracle/PostgreSQL Automation Testing (Ranorex, Xray) Legacy System Migration

WORK EXPERIENCE

DevOps Consultant

Glamazon Tech Inc. Mississauga, ON Jun 2024 – Dec 2024

·Implemented Jira Service Management portal for external customers, streamlining incident reporting and service request handling.

·Configured TeamCity to automate builds, testing, and deployments, ensuring seamless code integration and continuous delivery.

·Developed custom PowerShell automation scripts, eliminating manual tasks and enhancing operational efficiency.

·Optimized system monitoring and logging with Prometheus, improving reliability and real-time performance insights.

Technical Consultant

Advanced Utility Systems, Toronto, ON Oct 2023 – May 2024

·Drafted over 25+ BRDs and SOWs to align feature/change requests with client goals.

·Developed PowerShell scripts for 20+ third-party integrations with utility billing software.

·Fostered productive relationships with clients and vendors, ensuring 100% project success rate.

DevOps Engineer

Advanced Utility Systems, Toronto, ON May 2015 – Oct 2023

·Set up and administered on-prem Jira and Confluence server instances.

·Migrated over 100,000 legacy issue tracking records from TechExcel CustomerWise into Jira, ensuring 70% improvement in tracking efficiency.

·Consolidated all company documentation and migrated it from multiple sources to Confluence.

·Integrated Jira with TeamSupport, TeamCity, and Veracode, improving release coordination and security scanning efficiency.

·Led the successful migration of Jira and Confluence to Atlassian Cloud, enhancing system up-time and reliability by 99.9%.

·Mentored junior DevOps members into expert Jira administrators.

·Provided Jira on-boarding and training to 50+ cross-functional team members.

·Set up CI/CD pipelines using TeamCity, improving deployment efficiency by 50%.

·Conducted knowledge-sharing sessions, training 10+ junior DevOps team members.

·Proactively analyzed and resolved issues from 50+ failing nightly builds per month, enhancing build stability.

·Managed the release process for the flagship product (Infinity CIS), ensuring 100% on-time deliveries.

·Co-led an SVN-to-Git migration, boosting version control efficiency by 60%.

·Automated testing and deployments, reducing errors by 40% and improving release cycles.

·Set up virtualized testing environments with Oracle VirtualBox and Hyper-V for the QA team.

·Created documentation for multiple SR&ED tax claims, supporting R&D initiatives.

Software Developer

Advanced Utility Systems, Toronto, ON May 2013 – Apr 2015

·Contributed in the development, maintenance, and documentation of the flagship utility billing product CIS Infinity and its add-ons, enhancing product functionality and user experience.

·Addressed and resolved 100+ reported bugs, improving system reliability and client satisfaction.

·Collaborated with QA and support teams to resolve complex defects, reducing issue resolution time by 30%.

Software Developer

FEV Software & Testing Solutions Landsberg, Germany Feb 2011 – Jun 2012

·Contributed to the $1.2M Automotive Bench-marking software development for Fiat Chrysler.

·Designed user-friendly GUIs and developed reports, improving data visualization efficiency by 50%.

·Co-trained 20+ management users on-site at Fiat, maximizing product utilization.

·Provided on-site and remote customer support, ensuring 98% client satisfaction.

Research Assistant

Otto-von-Guericke University Magdeburg, Germany Apr 2009 – Dec 2010

·Improved usability of a text search engine using the UIMA framework and Eclipse IDE.

·Conducted research on emotion detection and FOP modelling methodologies, publishing findings in academic papers.

Research Assistant

Volkswagen AG, Wolfsburg Germany Jan 2008 – Jan 2009

·Conducted a comprehensive analysis of the ISO 27001/ISO 27002 specifications, resulting in a detailed self-assessment questionnaire for IT security audits.

·Engineered a Self-Auditing tool for Volkswagen Group, ensuring 100% compliance with ISO 27001/27002 standards.

EDUCATION

M.Sc. in Software Engineering

Otto von Guericke University Magdeburg, Germany 2009

LANGUAGES

English Urdu Hindi Punjabi Basic German

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