Forklift Operator Customer Service
Resume:
MICHAEL RIOS
Warehouse, L o g i s t i c s, a n d T r a i n i n g S p e c i a l i s t
SKILLS
Forklift Operator
Warehouse Stocking
Cycle Counts
Inventory Management
Dock Workflow
Safety First Mindset
Customer Service
Training & Supervision
Cash Handling
Food Preparation
Efficient Multi-Tasker
Excellent Communication
Flexible & Adaptable
Problem Solver
Basic Conversation Spanish
EDUCATION
HIGH SCHOOL DIPLOMA
Mt. Whitney High School
1999 – 2002
COURSES IN RADIOLOGY
California State University
2004 – 2006
AMAZON TRAINER
Amazon
2021
SAFETY EMPLOYEE
OF THE MONTH
Amazon
2023
PROFESSIONAL EXPERIENCE
AMAZON MAY 2021 – NOV 2024
Ship Dock Process Guide (2024)
• Strategically plan to meet daily goals of 80% - 112% of workflow plans through daily cycle count of floor cages
• Utilize metrics and data from production flow and labor performance to evaluate flow productivity
• Responsible for end of day reports and using associate’s performance data for next day planning to break down performance barriers with solutions
• Utilized graphs to scale incoming workflow to allocate sorts to spur lanes and minimize damage metrics (DPMO) and coach associates
• Communicated with other departments to strategize a roster of about 40 associates to meet quarterly target per hour (TPH) goal of 12-16 packages per hour
• Oversaw 15 associates per shift to ensure all tasks completed on time
• Built pallets for shipping and walls in trailers
• Checked trailers in/out and managed dock space to ensure good flow Ship Clerk (2023)
• Responsible to troubleshoot shipping problems and errors to resolution
• Oversaw load flow control for the building and maintained load level performance tracking for load planning and on-time dock performance
• Coordinated trailers and dock doors using SSP system, ensuring maximum utilization to control transportation costs
Transportation Order Management (TOM) Team (2022 - 2023)
• Performed yard trailer moves, trailer audits and tracking in Excel aligned to safety standards
• Supported site operations teams through communication with internal and external carriers
• Ensured trailers arrived/departed on time with zero defects to maintain workflow Learning Ambassador / Forklift Operator / (2021 - 2022)
• Trained 3-5 new and current associates per onboarding class on operations, safety and quality standards, including proper use of systems and scanners
• Performed daily audits of new hire productivity to identify needed improvements
• Conducted productivity and quality audits of associates to ensure their ability to meet Amazon’s performance expectations and increase productivity flow FASTRIP FOOD STORES SEPT 2015 – MAY 2021
Lead Sales Associate
• Trained new employees on proper procedures for the position
• Managed incoming orders including receiving paperwork and stocking
• Responsible to ensure cleaning procedures complied with food safety standards
• Responsible for managing the cash register including end of shift balancing
• Delivered excellent customer service to all customers WINCO FOODS AUG 2006 – JUL 2015
Stocker (2006 - 2007); Lead Clerk (2008 - 2014); Assistant Manager (2014 - 2015)
• As a stocker, responsible for driving a forklift, stocking shelves and heavy lifting according to established standards
• Responsible for processing incoming receipts, including validation of product to receiving paperwork, and also conducting basic food safety checks such as trailer temperature
• Supervised staff as a Lead Clerk, demonstrating a positive work ethic, time management skills, and leadership capabilities
• As a manager, responsible for managing the customer experience by providing great service, including conflict resolution as necessary
• Handled cash and credit card transactions and reporting CAREER SUMMARY
Experienced and dedicated inventory specialist and warehouse forklift operator with both training and supervision experience. Comfortable working in facilities with food products with an understanding of both food safety principles as well as human safety responsibilities. I am passionate about implementing work standards and establishing team work ethics to ensure the needs of day-to-day operations are met.
**************@*****.***
Farmersville, CA
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