Customer Service Security Officer

Adam Torkelson

** ***** *******

Huntsville, TX *7320

936-***-**** * *************@*****.***

QUALIFICATIONS

Eighteen years’ experience with tax preparation and financial accounting for small businesses

Twenty-four years’ experience in customer service

Four years’ experience in inside sales support

Two years’ experience in call center with high call volume

EXPERIENCE

Liberty Tax, Huntsville, TX; January 2025 to Present

Tax Accountant

Prepared and audited tax forms 1040, 1065, 1120, and 1120S

Managed the night shift alone at a single store

Huntsville Independent School District, Huntsville TX; February 2025 to Present

Substitute Teacher

Served as a substitute teacher for Elementary, Middle, and High School

Texas Department of Criminal Justice, Huntsville, TX; August 2024 to November 2024 and December 2023 – February 2023

Correctional Officer IV

Responsible for maintaining order and safety in prisons, and for the supervision of people in custody.

Enforcing rules, settling disputes, and ending fights between inmates

Inspecting facilities for security breaches, conducting searches for contraband, and controlling access to the facility

Overseeing inmate activities, work assignments, and meals, and providing support for educational, recreational, and religious activities

Completing forms and reports, and maintaining logs

David M. Torkelson, CPA Houston; August 2011 – November 2023 and July 2006 – September 2010

Accountant

Prepared and audited tax forms 1040, 1065, 1120, and 1120S

Produced monthly, quarterly, and annual Balance Sheet and Income Statement for all practice

business clients

Bookkeeping using QuickBooks

Recorded asset purchase information in tax program and reconciled to book depreciation

schedules

Sales Taxes

Franchise Taxes

Paid eftps payments and prepared year-end documents for payroll clients

Incorporations

Clerical duties

Kanaly Trust, Houston, TX September 2010 – August 2011

Wealth Management Group Accountant

Provided accounting and reporting support for account and trust administration

Reviewed and processed client transactions including bills and distributions

Administered monthly JIB payments for over 300 wells

Facilitated the timely payment of insurance premiums and tracked policies on a skip report

Expedited payment of Ad Valorem taxes on oil and gas assets held in Trust

Completed the trust income tax return process

Served on the Trust Sub-Committee as Accounting Liaison

Medtronic MiniMed, Northridge, CA June 2002 - July 2006

Insulin Pump Specialist / Pump Order Services Department

Obtained and entered patients’ health and demographic information into the SAP system to ensure

the patient’s correct history profile

Verified patients’ benefit information with their insurance carrier and obtained pre-authorizations

as required

Created and requested necessary prescription documents from doctors and patients in order to

prescribe and ship the insulin pump

Expedited shipping of insulin pumps to patients by creating sales orders in SAP

Clinical Services Technician September 2000 – June 2002

Worked with customers in troubleshooting their infusion pumps and supplies for possible

problems in an extremely high call volume

Documented all disseminations into the SAP system

EDUCATION

University of Phoenix, Houston, TX 2009-2010 - Master of Science in Accountancy Degree

Lone Star College, Houston, TX 1995

Berklee College of Music, Boston, MA 1993-1998 - Bachelor of Music Degree

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