Service Desk Analyst
Resume:
Pratham Patel
IT Service Desk Analyst
Detail-oriented IT Service Desk Analyst with expertise in troubleshooting, diagnosing, and resolving hardware and software issues. Strong communicator with a passion for delivering efficient technical support, enhancing user experience, and driving organizational success through problem-solving and collaboration. *******************@*****.*** 647-***-****
Brampton, Canada linkedin.com/in/pratham-patel14
EDUCATION
Computer Engineering Technician
Sheridan College (Davis Campus)
05/2023 - 12/2024, GPA: 3.12
Programming Proficiency: Advanced skills in Python, Java, C++, and Assembly Language, applied in developing efficient software solutions and debugging complex systems.
Networking Fundamentals: Practical knowledge of TCP/IP, LAN, VLAN, DNS, DHCP, and IP Configuration for
troubleshooting and optimizing network performance. Circuit Design and Analysis: Proficient in circuit schematic development, troubleshooting, and PCB design using AutoCAD, with a deep understanding of Digital Logic Design principles.
Systems Integration and Troubleshooting: Developed expertise in identifying and solving software and hardware challenges, including configuring and maintaining IT infrastructure.
TECHNICAL SKILLS
Hardware Design
and
Troubleshooting
Planning and creating the layout of
electronic circuits, specifying
components, connections, and
functionalities. Designing and arranging
components on a Printed Circuit Board
(PCB) to optimize connectivity and
functionality. Choosing appropriate
electronic components (resistors,
capacitors, ICs) based on design
specifications. Using HDLs like VHDL or
Verilog to describe and simulate the
behavior of digital circuits.
Troubleshooting
& Diagnostics
Skilled in identifying, analyzing, and
resolving hardware and software issues
using diagnostic tools and
methodologies. Proficient in
troubleshooting system performance,
connectivity problems, and component
failures to deliver effective solutions.
Experienced in providing timely
resolutions to minimize downtime and
optimize system functionality.
Embedded
Systems &
Microcontrollers
Knowledge of embedded system design,
programming microcontrollers (e.g.,
Arduino, Raspberry Pi), and working with
sensors and other hardware
components.
Programming
Languages
Proficient in multiple programming
languages, including C, Java, and Python.
Experienced in problem-solving and
applying algorithmic thinking to
translate conceptual solutions into
functional code.
Quality
assurance and
testing
It is a critical skill set that involves
applying principles and methodologies
to ensure the reliability, functionality,
and overall quality of both hardware and
software components in various
technological domains. A professional
with expertise in this area possesses a
comprehensive understanding of quality
assurance principles and hands-on
experience in testing procedures.
Project
Management &
Team
Collaboration
Skilled in managing technical projects
and collaborating within
multidisciplinary teams. Strong
communication skills to liaise between
technical and non-technical
stakeholders.
Courses
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WORK EXPERIENCE
Technical Support Engineer
MicroWorld Software Services Pvt. Ltd
06/2022 - 01/2023, Ahmedabad, Gujarat
Delivered advanced technical support for a range of hardware, software, and network-related issues, ensuring smooth operations and reducing system downtime for end users.
Managed IT support tickets using the company’s ticketing system ensuring effective incident resolution through proper documentation, categorization, and prioritization. Diagnosed, repaired, and maintained IT hardware, including desktops, laptops, and peripherals, ensuring optimal system performance and user satisfaction .
Led network troubleshooting efforts, resolving connectivity issues, IP conflicts, and network performance bottlenecks to ensure stable and secure operations.
VOLUNTEER EXPERIENCE
L1 Technical Support Engineer
MicroWorld Software Services Pvt. Ltd
02/2022 - 05/2022, Ahmedabad, Gujarat
Led network troubleshooting efforts, resolving connectivity issues, IP conflicts, and network performance bottlenecks to ensure stable and secure operations.
Learned to manage IT support tickets and understanding the importance of documenting, categorizing, prioritizing, and resolving incidents in line with service level agreements (SLAs) . Developed skills in hardware troubleshooting by diagnosing, repairing, and maintaining IT equipment such as desktops, laptops, printers, and peripherals, ensuring seamless functionality. CERTIFICATES
Network Troubleshooting
This certificate program equips participants with the expertise needed to address a wide range of challenges, from connectivity problems to performance optimization, in wired and wireless networks. CompTIA A+
The CompTIA A+ certification validates essential IT skills in hardware, software, networking, and troubleshooting.
Basics of Python Programming
This certification encompasses the essential knowledge and skills required to write and understand Python code, making it suitable for beginners and those seeking to embark on a career in programming. PCB Designing
This certificate descibes the successfull completion of PCB Designing Course, demonstrating proficiency in the art and science of Printed Circuit Board design.
Achievements/Tasks
Tasks/Achievements
Contact this candidate