Data Entry Information Technology

Nichole Coito 208-***-****

**** * ****** ***. ***** ID 83704 *******.*****@*****.***

Professional Profile

●Basic Knowledge with Microsoft Office programs

●Data Entry and Analysis

●Developing Documents and Spreadsheets

●Designing condensed Training guides

●Processing, Editing, and Securing Confidential Information

●Managing Payroll and Timesheet Edits

●Managing Team of up to 18 advocates

●Quality Coordination

●Intermittent proficiency with telecommunication and information technology

Professional Accomplishments

●Associate Level Skills and Achievements

●Continuously above 98% Customer Satisfaction Transaction Surveys

●Top 3 Team of 10 Supervisor Teams for 3 months consecutively

●Top 2 Supervisor’s Team out of 20 with Highest Adherence above a 98% for 5 months

●Lowest Attrition rate below 2% monthly for 3 years

●Highest Supervisor Nominations for Rapport and Creativity for 6 Months running

Work History and Descriptions

Employer Name and Details Date of Employment

Self Employment 08/15/2022- Current

Doordash 4/2024 -- Current

Uber

Delivery Driver and Ride Share Driver

St. Lukes Connect Care 208-***-**** 4/15/2024- Current

(720 E. Park Blvd, Boise, ID 83712 (Leave) 5/3/2034-7/1/2024

Lead Heather Bishop, Supervisor Kelsey Smtih

Patient Access Services

Burlington 208-***-**** 2/23/2024 - 6/5/2024

7201 Fairview Ave, Boise, ID 83704

Supervisor Heather

Cashier Part Time Position

Enphase Energy 877-***-**** 3/17/2020 - 9/28/2022

1819 S Cobalt Point Way, Meridian ID 83646

Team Lead Andrea Smith, Manager Joey Woods

Technical Support Representative

Blue Cross of Idaho 208-***-**** 6/10/2019 - 12/31/2019

3000 E Pine Ave, Meridian, ID 83642

Team Lead Hillary Cunningham

Medicare Advantage Customer Advocate

Shopko 208-***-**** 5/1/2018 - 3/17/2019

8013 W Fairview Ave, Boise, ID 83704

Apparel Manager Melisa B., Store Manager Chris

Customer Service Cashier Supervisor

Sykes Enterprise 208-***-**** 3/7/2016 - 3/14/2018

11331 W Chinden Blvd, Boise, Id 83714

Team Lead Shay

Capital One – Customer Service Representative

Hewlett Packard Enterprise 888-***-**** 5/2012 - 2/2016

11331 W Chinden Blvd, Boise, Id 83714

Manager John Hibnes

Leveraged Representative

(Texas Medicaid, Toshiba Gold, GM Techline, and Guthy Renker)

WDS Global 425-***-**** 1/2008 - 5/2011

456 N Kimball Pl, Boise, Id 83704

Manger Ron Smith, Lead Nicole Welch

Technical Support Supervisor

Education Achievement Date

College of Western Idaho GED April 2012

Hewlett Packard Enterprise Leadership and Development November 2012

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