Customer Service Representative
Resume:
Kristy Wesley Las Vegas, NV *****
*************@*****.***
EXPERIENCE
MONTH 24-7 Intouch, Las Vegas, NV— Customer Service Representative
December 2022 – June 2023
● • Answered customer inquiries and provided accurate information regarding products and services.
● • Provided excellent customer service to resolve customer complaints in a timely manner.
● • Gathered customer feedback through surveys and used the data to improve customer service.
● • Maintained detailed records of customer interactions, transactions and comments for future reference.
● • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
● • Developed strong relationships with customers by providing personalized assistance and support.
● • Tracked orders from start to finish to ensure timely delivery of goods or services.
Old Republic Home Protection, San Ram on, CA — Authorization Agent
January 2015 - December 2022
● Recruited and hired qualified candidates to fill open positions
● Handled 100+ inbound calls each day covering reports for coverage and authorization or denial of coverage
● Assessed available benefits coverage and limitations of each policy
● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
● Kept records of customer interactions or transactions, thoroughly recording details of inquiries
● Collected deposits or payments and arranged for billing
● Referred unresolved customer grievances to designated departments for further investigation
● Reached out to customers after completed work orders to ensure that the work was completed
EDUCATION
Cimarron Memorial High School, Las Vegas, NV — Diploma August 1993 - May 1997
SKILLS
• Proficient in Microsoft MS
Word, MS Powerpoint, MS
outlook and MS Excel
• Great working
independently and
contributing to a team
• Medical terminology
knowledge
• Willingness to learn
• Problem-solving abilities
• Critical Thinking
• Positive and professional
attitude
•Excellent verbal and
written communication
skills
•Great active listener
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