Administrative Assistant Customer Service
Resume:
TRENISHA JONES
*****************@*****.***
DALLAS, TX
OBJECTIVE
Professional, dependable, detail-oriented self-starter with the ability to work in a fast-paced environment. Excellent interpersonal and communication skills with broad experience in customer service and administrative assistant. I’m skilled in using computer software systems such as Microsoft office, excel, and more. Solid team player with upbeat and positive attitude. Goal motivated in maintaining customer satisfaction in a diverse population.
SKILLS & ABILITIES
•Analytical
•Interpersonal
•Detail Oriented
•Time Management
•Problem Solving
•Verbal and written communication
EXPERIENCE
05/2024- Present Permanency Case Manager
Empower -Dallas, TX
Conducts and coordinates assessments.
Completes court reports and presents testimony for all court hearings
Coordinates Permanency Program and requirements with public and private agencies
Ensures the accuracy, content, and completeness of child/family case records
01/2023- 05/2024 Waitress
Boomer Jack’s Grill
•Table placement, present menu, take orders, and serve guests.
•Clear and reset counters/tables at conclusion of each course.
•Accurately process charges, produce bills, and collect payments.
•Provide welcoming and comfortable environment while leaving a positive impression on customers.
08/2022-12/2023 Substitute Teacher Dallas ISD- Dallas, TX
•Implemented engaging lesson plans for student in the absence of teacher.
•Effectively manage classroom behavior and maintain a safe and orderly environment.
•Collaborate with parents and staff to provide progress and address any concerns.
09/2018-08/2022 Prosecutor Intern
District Attorney General 20th Judicial District- Nashville, TN
•Observed court procedures pre-trial, trials, hearings, pleas, motions, and more.
•Conducted intake interviews with victims, witnesses, and suspect/s to obtain written statements.
•Provided legal research on a broad range of cases in preparation for court.
•Investigated criminal cases, collect evidence, created reports, and more to assist lawyers.
01/2018-09/2018 Direct Support Professional
Human Resources for Human Development
•Provide care to those with intellectual and development disabilities.
•Assisting individuals with activities of daily living skills, cooking, cleaning, and transporting.
•Assist individuals with money management, budgeting, banking, shopping.
•Completed all required documentation in accordance with the agency policies and procedures.
EDUCATION
08/2015- 12/2018 Criminal Justice
Tennessee State University- Nashville, TN
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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