Customer Service Representative

GC

GIONNAE CLARK

*************@*****.*** 240-***-**** Temple Hills, MD 20748

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Skills

●Complaint resolution

●Scheduling

●Punctuality and reliability

●High-energy attitude

●Conflict mediation

●Customer service

●Service upselling

●Verbal and written communication

●Positive and professional

●Staff training

●Refund management

●Multitasking and organization

Experience

Flynn Group of Companies Clinton, Maryland

Customer Service Representative Team Lead

09/2023 - 01/2025

●Provided top quality control and eliminated downtime to maximize revenue.

●Maintained detailed records of customer interactions, transactions and comments for future reference.

●Took special orders in person and over telephone, generating additional revenue every month.

Topgolf USA Oxon Hill, Maryland

Customer Service Cashier

09/2020 - 04/2021

●Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

●Kept check-out areas clean, organized and well-stocked to maintain attractive store.

●Performed opening and closing procedures including counting cash drawers and preparing deposits.

Babysitting Service Oxon Hill

Personal Babysitter

03/2018 - 01/2019

●Minimized TV and mobile device time by engaging children with games and physical books.

●Prepared meals and snacks for the children according to dietary requirements.

●Created nurturing, safe environments to promote emotional, social, and intellectual growth.

Education and Training

Surrattsville High School Clinton, MD

High School Diploma

05/2023

Languages

English:

Native/ Bilingual

Contact this candidate