It Support Specialist

Kyle Quinn

703-***-**** ****.******@*****.*** Ashburn, VA

IT Support Specialist

● Skilled in providing exceptional technical assistance to diverse users, combining clear communication with patience to deliver effective and user-friendly solutions.

● Experienced in managing and maintaining IT infrastructure, including network systems, operating systems, and software applications.

● Proven ability to troubleshoot, diagnose, and resolve a wide range of hardware and software issues.

Skills Summary

TCP/IP DNS DHCP VPN Firewalls

Python Java SQL

RDBMS Principles, Database Design and Normalization Knowledge of AWS Cloud Computing Principles

Professional Experience

Technical Support Engineer (Contracted for Rad Information Systems) Quadrant Inc. Sterling, VA Aug 2024 – Dec 2024

Customer Support and Communication

● Utilized ticketing system to track and manage daily support requests

● Conducted training sessions for end-users, improving their proficiency with software applications

● Attended weekly developer meetings regarding bug fixes, UI changes, and new software releases Problem Solving and Troubleshooting

● Diagnosed and troubleshot hardware and software problems, delivering effective solutions in a timely manner

● Provided remote desktop support using TeamViewer to troubleshoot and resolve technical issues for end-users

● Utilized Windows Command Line to resolve network issues using basic command-line tools (ping, ipconfig, etc.)

● Utilized Microsoft SQL Server 2022 Express tools such as SQL Server Management Studio (SSMS) for database management and troubleshooting

Network Maintenance

● Unboxed and setup Dell Windows-based systems for new purchase orders

● Installed and configured custom diagnostic and radiological imaging software applications

● Navigated and configured Windows 11 settings and Control Panel for optimal system performance and user experience

● Assisted in the setup and configuration of network devices, including wireless routers and X-Ray modalities

● Assisted in the installation, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls

● Configured network settings and managed network connections

● Established and managed network communication between different DICOM devices and systems in a lab environment

● Configured PACS servers and PACS clients using IP address, Port, and AE Title

● Tested the functionality of wireless X-Ray panels taking DICOM test images Kyle QuinnPage 2

Technical Support Coordinator

Management Concepts, Inc. Tysons Corner, VA Feb 2021 – Mar 2024

● Provided excellent customer service and troubleshooting by effectively responding to tickets and email inquiries

● Performed Quality Assurance on 150+ attendance records per week ensuring data integrity

● Provided application support for users of LMS systems, regarding exam resets, and account merges, etc.

● Collaborated with project managers by gathering and clarifying data reporting requirements from clients

● Created and analyzed data reports to provide attendance insights and determine class trends

● Cleansed data in Dynamics 365 CRM by removing duplicates, correcting inaccuracies, and standardizing formats

● Assisted in generating reports on user activity, course completion, and login anomalies Data Entry Clerk / Scanning Technician

Armedia, LLC. Vienna, VA Jun 2020 – Jan 2021

● Digitized physical paper documents using high-speed, flatbed, or overhead scanners

● Ensured 100% capture rate by performing quality assurance comparisons

● Captured and indexed all required data fields per the client’s requirements

● Accountable for security of all physical files and data related to the project

● Properly prepped, sorted, and identified documents before scanning Technical Administrative Assistant

Northern Virginia Towing Manassas, VA Jun 2018 – May 2020

● Provided in-person support to end-users for software, hardware, and network issues

● Recommended system modifications to reduce user issues

● Assisted with the installation and support of computer systems and peripherals Education Certifications

Microsoft Certified: Azure AI Fundamentals (in-progress) AWS Certified Developer – Associate

Amazon Web Services

AWS Certified Cloud Practitioner

Amazon Web Services

ISTQB Certified Tester – Foundation Level

International Software Testing Qualifications Board Bachelor of Science Degree in Applied Information Technology May 2018 Concentration in Database Technology and Programming George Mason University Fairfax, VA

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