Technical Writer Senior

Deidre (Dee) McEachran, M.A.

Greater Charlotte Area, NC 704-***-**** ************@*****.*** linkedin.com/in/deidremceachran

TECHNICAL WRITER

Senior technical writer with expertise in researching technical content and organizing information from multiple sources to create business-friendly technical guides, installation manuals, statement of procedures (SOPs), software user guides, process maps, job aids, newsletters, implementation / administration guides, proposals, and project plans that meet business needs. Innovative business partner, effective communicator, and dynamic project manager known for translating complex technical subject matter into simple, polished, and engaging content. Collaborative leader with demonstrated successes in partnering with cross-functional stakeholder teams to develop comprehensive documentation that meets organizational standards.

CORE COMPETENCIES

Technical Writing Workplace Performance Analysis Research Performance Consulting/Training Instructional Design – Online / Classroom Business Strategies Project Management Performance Tracking Metrics Reporting Tools Branding

TECHNICAL PROFICIENCIES

Microsoft 365 - Word, PowerPoint, Excel, Outlook MS Teams SharePoint Adobe Acrobat ServiceNow Application Lifecycle Management (ALM) VersionOne OpenText Visio Skype Zoom SnagIt Jira Confluence iGrafx Google Docs Cornerstone LMS

CERTIFICATIONS

Lowes Companies, Mooresville, NC: Information Mapping and Human Performance Technology

EXPERIENCE

Senior Technical Writer Consulting Engagements: 8/2021 – 1/2025

USPS: Worked with USPS business partners to define internal and external user stories. Transformed user stories into new or enhanced software requirements made available to both internal and external users.

Maxar: Worked with satellite technology company to draft/brand user documentation and marketing materials for internal and external customers. Deliverables included proprietary software user guides, PowerPoint product descriptions, product specification documents, branding and legal guidelines, and technical writing style guides.

Sony: Worked with international entertainment company cyber security division to provide reports, process maps, blogs, PowerPoint Presentations, SharePoint sites, Excel spreadsheets, website development recommendations, and other forms of communication to multiple groups across the company. Work included preparation of monthly phishing reports, preparation, and dissemination of policies/procedures on top cybersecurity threats and controls, and preparation of incident management alerts.

Atrium Health: Worked with Human Resources division of major healthcare system to help all employees access and use new Oracle Global Cloud Payroll and Benefits systems.

Created job aid template to ensure consistency across developers.

Worked with subject matter experts to identify problems employees experienced during enrollment.

Prioritized solutions based on high volume help center requests.

Developed/evaluated/posted over 30 job aids for new and existing employees’ use in benefits and payroll enrollment and related activities.

Northwestern Mutual: Worked with international insurance company to provide procedures, job aids, and process flow diagrams to over 2,000 corporate and field personnel.

Deidre (Dee) McEachran, M.A. ************@*****.*** Page Two

WELLS FARGO, Charlotte, NC 6/2014 – 8/2021

Senior Technical Writer

Worked with Line of Business subject matter experts to identify business needs of international employees. Developed detailed work documentation and training that equipped end-users to accomplish business goals.

Created over 200 process maps and standard operating procedures (SOPs) to transition onshore business processes involving software applications to international employees.

Crafted training materials for international employees including training plans, facilitator / participant guides, job aids and evaluation materials.

Devised training in performance consulting and instructional design for Line of Business personnel, conducting needs assessments, designing training materials, and leading learning sessions (live and online).

ADDITIONAL RELEVANT EXPERIENCE

LOWE’S COMPANIES, Mooresville, NC

Senior Performance Consultant/Technical Writer

Worked with corporate and store subject matter experts to perform root cause analysis of over 2,000 store manager and 24,000 assistant manager work-related issues and determine solutions. Developed procedural documentation, eLearning, interactive case studies, and job aids.

TIME WARNER CABLE, Charlotte, NC

Senior Learning Manager, Technical and Leadership Development Learning

Deployed first company-wide learning management system, creating the ability to organize content in one location, facilitate employee access to training as needed, and track and measure training results.

ERNST & YOUNG, Cleveland, OH

Senior Manager

Managed teams that created new audit hire orientation websites, eLearning, application focused classroom training, job aids and standard operating procedures for all levels of audit personnel. New deliverables reduced training time by 20%.

EDUCATION

Master of Arts (M.A.), Instructional Systems Design / Organizational Communications

Michigan State University

Bachelor of Arts (B.A.), Education

Michigan State University

PROFESSIONAL DEVELOPMENT

Post-graduate work in Accounting, IT, Organization Development, and Economics to increase business acumen.

Coursework for ADDIE Model, Agile, Coaching, HTML, Technical Writing, Leadership, SharePoint, Articulate Storyline, Articulate Visual Designs. Six Sigma Green Belt certificate.

PROFESSIONAL AFFILIATIONS

ISPI, Charlotte, NC, Member Former Board Member

ASTD, Charlotte, NC, Member Former Board Member

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