Quality Assurance System Analyst

Sharda Saini

LinkedIn profile: https://www.linkedin.com/in/sharda-saini-124508a/– Tel: 630-***-**** – Email: **********@*****.***

PROFESSIONAL EXPERIENCE

USMEPCOM December 2024 – February 2025

System Analyst

Collaborated with cross-functional teams to analyze business processes and provide data-driven solutions, improving operational efficiency and supporting key business decisions.

Conducted detailed business requirements gathering through stakeholder interviews, workshops, and surveys.

Analyzed data trends and key performance indicators to identify business opportunities and areas for improvement.

Developed comprehensive reports and dashboards to communicate findings to stakeholders.

Supported project management teams in the development and execution of project plans, ensuring timely delivery of business solutions.

Vfusion (State of Illinois- DCFS) January 2024 – November 2024

UAT Test Manager

Develop and maintain quality assurance standards and processes

Accountable for creation and execution of business requirements, test plans, scripts cross-functional assessments

Elevate defects and issues to Management and test leads for concurrence

Assist in analysis of issues and work with the Project Technology group in deciphering impact of the issues

Participate in production validation activities to ensure migration of code to production environment is done accurately

Provide operational support in the form of researching, developing and communicating solutions by effectively gathering, compiling and reviewing information and data, evaluating existing systems and procedures, identifying alternative courses of action, developing tools and/or improvements

Participate in project activities including prioritizing, developing schedules, preparing plans, process and procedure documentation, and effectively resolving issues as they arise.

Communicate regularly with other UAT PMs, QA Leads, Project Managers, Development Managers and QA Core members.

Communicate status to management and stakeholders as necessary through summary reports.

BMO November 2022 – December 2023

UAT Lead

Subject Matter Expert and collaborate with Business and Technology professionals to help ensure products are tested and delivered having met the highest quality testing standards available in the organization.

Work closely with business and technology teams to deliver effective and efficient testing solutions by meeting key project milestones and overall project deliverables on time.

Assist in preparing or assigning out requests for data for business scenarios.

Facilitate the planning and execution of testing with business stakeholders.

Provide inputs and escalated issues in bug triage meetings and coordinate with development team.

Define test data strategy by gathering and communicating test data request, test data needs to appropriate areas (Development, Test Data team, project/program stakeholder, etc.) and follow up on data request to

ensure fulfillment and verification.

KraftHeinz January 2020 – November 2022

Test Manager/Test Lead

Responsible for day-to-day leadership and direction of HP ALM and Azure DevOps test cycles within an assigned release.

Responsible for day-to-day leadership and direction of all global test cycles within an assigned release.

The responsibilities range from developing the release test plan to managing, monitoring, measuring and

coordination of overall test execution.

Responsible for publishing appropriate dashboards and metrics to project teams and coordinating across multi-functional teams for quality and test deliverables.

Assist and drive completion for all aspects of testing governance and compliance including kickoffs, defect management, coordination of key business users/PMO, 3rd party vendors and “hand-shakes” with developers

Assist UAT governance – test metrics and defect reporting.

Univar Solutions July 2017 – October 2019

Agile Scrum Master and QA Lead

Lead Digital IT Salesforce and eCommerce QA Teams in agile environment: Responsible for defined/new methodologies and software to test new technologies/system functionality of moderate to difficult complexity to ensure business acceptance, user acceptance and system integration.

Use JIRA for defect management, Selenium Web Driver for automating Regression.

Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team.

Empower the team to make system and process improvements captured in sprint retrospective meetings.

Use key Scrum metrics (burndown, velocity) to help deliver committed work.

Responsible for managing all Scrum boards and spring backlog items and tasks.

Work closely with business to understand business requirements.

Lead all Salesforce and eCommerce projects and provided technical supervision to Salesforce deployments and enhancements were done in a timely manner, while ensuring positive user experience.

Reporting on testing progress, calculating of metrics every week to stakeholders.

Responsible for the selection and development of people, resources, and budgets necessary to perform the functions of software quality assurance.

Help oversee the design, development and implementation of test plans, scripts, tools using the detailed business requirements document provided by the business analysts.

Thomson Reuters January 2015 – March 2017

Lead Quality Assurance Engineer

Independently developed test plan documents, written and executed automation scripts, manual test cases in Zephyr.

Tracked test results and modification requests for bug fixes using JIRA management tool. Collected and analyzed data for failed tests and communicated cause of failure with development team ensuring quality product delivered to customer.

Developed and executed automated scripts in robot framework.

Conducted root cause analysis and correlation of other systems and/or problems of moderate complexity.

Provided input and escalated issues in bug triage meetings and coordinated with development team.

Made recommendations for process improvements for self, team, or group, communicated to Manager.

Provided planning, integration, casing, scripting, and execution of all testing required of a single software change or project.

Honeywell July 2014- December 2014

Senior System Software Engineer

Participated with the product development team to perform necessary system testing.

Worked on cross functionally to ensure that products achieve desired customer satisfaction.

Supported and participated in product quality engineering programs.

Coordinated multiple projects and multi-tasked in an environment with changing priorities.

Selected, defined, and applied software measurement, metrics, and analytical techniques.

Supported and participated in the Firmware and Software Quality program.

Cognizant Technology Solutions January 2010 – July 2014

Senior Manager

Led a team that was responsible for defining the interface specifications to provision the IMS core elements as part of OSS/BSS network activation POC.

Led IMS/CVOIP/VoLTE lab environment and executing VoIP and Mobility Solutions with extensive knowledge of Dial Plans, Call Features and Media Resources. Responsible for testing in Unix environment and verifying end to end TCP/IP ipv4 and ipv6 protocols and call flows for Voice over IP and Mobility call processing features in agile environment.

Led performance test team and was also responsible to run performance tests using performance tools- IXIA, EXFO, BrixWorks.

Alcatel-Lucent (Now Nokia) February 1998 – September 2009

Senior Software Test Engineer

Responsible for coordinating and executing tests for complex wireless features. Developed test strategy and approach, generated test data, test cases & scripts, etc, and tracked/reported results using various tools. Worked with field teams during the roll out of new features. In addition, conducted performance and regression tests in each release. Recognized for expertise in writing and executing automated scripts using tcl scripting in real time. Executed and wrote scripts for various call processing custom features in real lab environment.

EDUCATION

M.S in Computer Science, Illinois Institute of Technology, IL December 1997

Certified Scrum Master (CSM), Scrum Alliance

TECHNICAL

Product Management, Project Management, Business Analysis, SDLC, Waterfall, Agile, SAFe, Scrum, Kanban, Requirements Gathering, User Stories, Acceptance Criteria, SIT, UAT, Release Management, Android, iOS, Cloud Apps, APIs

Software Management: ServiceNow ITSM, Microsoft TFS, GitLab, GitHub

Salesforce Clouds & Tools: Sales Cloud, Skuid, CloudCraze/ Commerce Cloud, Pardot, Community Cloud, Heroku, MuleSoft

Tools: Selenium Web Driver, Copado Selenium, BrowserStack, IXIA, EXFO, BrixWorks, Robot, Treat, Tableau reporting, JIRA, Zephyr, GIT, Confluence, Azure DevOps, Quality Center (ALM)

Technologies: CDMA, EVDO, CVOIP, USP, VoLTE, IP Multi-Media Subsystem (IMS), VoIP, TCP/IP, eHRPD, Knowledge of 3GPP2 standards, Web services,

Scripting languages: Unix, Linux, Perl, Python, SQL, JAVA

Contact this candidate