Customer Service Microsoft Office

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Wahida Mohammad

571-***-**** * ******************@*****.*** ¢ LinkedIn

Skills

e Languages: Trilingual: Dari (Native), Farsi (Fluent), and English (Fluent)

e Software: Microcomputer Operating System with Windows 10 and Linux; Introduction to digital and information

about basic HTMLs, blogs, wikis, and CSS; basic understanding of database; Microsoft Office Suite 2016 (Excel,

PowerPoint, Word); and SQL.

e Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Laser

printers; Samsung Printers; Thermal Printer; general computer builds and repairs; hardware installations and swaps

e QTS data centers: Ability to function in a team environment, Computer skills And familiarity with MS Office,

outlooks, and web-based computer applications, Verbal skills, Tasks pertaining to IT, and Interpersonal Skills

e Networking: Networking experience (running cables, troubleshooting, connections, activating ports, basic router

configuration, switches, Wi-Fi router)

e Support: Helpdesk: Customer service support (email, phone, and in person), Sales Support (research market,

product, service, and client information)

¢ Certification(s): Working towards CompTIA A+, Networking+, and Microsoft Office Specialist (MOS)

certifications.

Experience

Quality Technology Services Ashburn, VA

Critical Operation Technician Internship January 2023 - Present

e Monitor and complete 80 tickets, including troubleshooting hardware issues such as faulty NIC ports and

replacing equipment such as motherboards, CPUs, and switches, leading to efficient problem resolution and

uninterrupted functionality

e Demonstrate proficiency in inventory management, cross-connecting carriers (9), including customer equipment,

and re-racking cabinets to customer specifications, resulting in a streamlined and organized infrastructure

e Assist customers with installing and maintaining their equipment, providing excellent customer service and

communication skills in call conferences, resulting in enhanced customer satisfaction and successful equipment

operation

Ross Dress for Less Woodbridge, VA

Retail Associate May 2017 - Present

e In charge of managing the whole store, assisting customers, doing payroll

e Supervising employees, Providing excellent customer service skills over the phone and in person

Responsibilities of high standards and high expectations

Education

Year Up / Northern Virginia Community College Woodbridge, VA

Information Technology Training August, 2022- Present

e Year Up is a leading one-year career development program with 250 corporate partners around the country;

the program includes college-level courses, professional training, and a six-month internship

e Earning 16 college credits towards Information System Technology A.A.S in partnership with Northern

Virginia Community College

e Relevant courses include: Personal Computer Hardware and Troubleshooting, Microcomputer Operating

Systems, Network Security Basics, Information Technology Engineer, Introduction to Information

Technology

TC William High School Woodbridge, VA

Standard Studies Diploma September 2014 - June 2018

Awards and Honors

e Year Up: Intern of the Week March — 2023

e Year Up: Professional of the Week January - 2023

e English Course: Academics Award March — 2019

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