Customer Service Project Management
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
REFERENCES
MARTHA
GRAHAM
*********@*****.***
Douglasville, GA 30134
Hardworking employee with customer service, multitasking, and time management abilities. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
• Project management
• Customer service
• Effective communication
• Problem solving
• Time management
BUSINESS ANALYST 01/2018 to Current
Self-employeed - Georgia
Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
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Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
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SENIOR CUSTOMER SPECIALIST 08/2008 to 01/2018
Caraustar - Austell, Georgia
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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• Generated reports summarizing customer service activities for management review. Prevented key account losses by researching discrepancies and correcting problems.
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• Managed team and monthly office close outs.
DATA STORAGE ENGINEER SPECIALIST 09/1998 to 09/2007 Datalink - Marietta, Georgia
Configured, maintained, and monitored SAN Storage Area Network systems to ensure availability of mission critical applications.
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• Developed strategies for disaster recovery scenarios involving storage systems. Provided technical support for installation, configuration, and maintenance of storage infrastructure components such as switches, hubs, routers.
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• Managed top tier accounts to ensure maximum run time. Kennesaw State University - Kennesaw, GA
• Professional Development Courses:
• Business and Accounting
• Computer Science
• Data Management
References available upon request.
Contact this candidate