Customer Service Help Desk

OBJECTIVE

To find a Customer Centered environment to utilize my experience in Quality Customer Service, Information Technology and Management.

SKILLS

20+ years of experience in IT, including customer service, network administration, and disaster recovery.

Certified Help Desk Professional, Microsoft Certified Professional, Cisco Certified Associate

Excellent customer service skills

Proven ability to manage and motivate teams.

Strong problem-solving and analytical skills.

Howard Bland ********@*****.***

623-***-****

EXPERIENCE

Client Support Bank / Charles Schwab – October 2023 - Current

Phone support for Banking Solutions.

Personal 94% customer satisfaction rating.

Howie’s House / Super Host Airbnb– October 2018 - Current

Own and operate a 5 star Airbnb

Hosted thousands of people from all over the globe.

Customer Solutions Expert • Ring/Amazon• October 2019 – June 2023

Provided Tier Three Technical Support for a range of home security products.

Owner, Howies Homes LLC – August 2019 – October 2022

Howies Homes LLC created Recovery Hosts Dot US, the Airbnb of Recovery Homes.

Also created Recovery Badges.

Closed due to COVID.

Network Analyst – NLETS – June 2020 – Aug 2018

Member of the Network Operations Center. Responsible for monitoring Network and Systems.

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