Process Automation Robotic
Resume:
AKHIL GURRAM
Malvern, PA
*************@*****.***
OBJECTIVE
Highly skilled and experienced RPA Professional seeking a challenging position where I can utilize my expertise in Robotic Process Automation and project management to drive successful automation initiatives and deliver exceptional results.
PROFESSIONAL SUMMARY
Seasoned RPA Professional: Over 8 years of experience in Robotic Process Automation (RPA) development, leveraging tools like UiPath, Power Automate, and Automation Anywhere.
Automation Expertise: Proficient in designing and implementing complex automation solutions using RPA, including advanced components like Action Center, UiPath Apps, and AI Center.
Technical Mastery: Strong command over UiPath Studio, Orchestrator, RE Framework, and Document Understanding Framework, with hands-on experience in CyberArk integration.
Programming Skills: Proficient in C#, VB.NET, VB Macros, and Python, capable of developing custom activities and workflows. Experienced in .NET development via Visual Studio.
AI & Process Automation: Extensive knowledge of Intelligent Process Automation and integration of Intelligent Document Processing, Document Understanding, Image, Text, and Native Citrix Automation technologies, OCR, Computer Vision, GenAI.
Solution Design & Delivery: Skilled in requirement gathering, process analysis, and solution design. Proven track record of delivering high-quality projects on time and within budget.
Documentation & Standards: Expertise in creating Process Design Documents (PDD), Solution Design Documents (SDD), workflow diagrams, standard operating procedures (SOPs), and technical specifications.
Data Integration Knowledge: Familiarity with ETL processes and tools for seamless data transformation and integration.
Leadership & Mentorship: Strong leadership abilities, successfully managing cross-functional teams and mentoring projects during development and code reviews.
Agile Methodology: In-depth understanding of Agile Scrum, Kanban, and Lean principles to enhance team productivity and delivery outcomes.
Problem-Solving Acumen: Exceptional analytical skills, adept at swiftly identifying and resolving technical challenges.
Stakeholder Collaboration: Strong communication and interpersonal skills to effectively liaise with stakeholders at all levels.
TECHNICAL SKILLS
RPA Tools
UiPath, Power Automate, Automation Anywhere 360, Blue Prism, Test Manager, Xceptor, PowerApps, PowerBI, Power Platform, Agent Builder
Programming Languages
C#, Python, JAVA, SQL, VB.Net, Macros, JavaScript, CSS, PowerShell
Other Tools
GitHub, SCRUM, Rally, Azure OpenAI, Postman, ServiceNow, MS SSIS, JIRA, BitBucket, Confluence
Automations
SAP, Desktop, Web, Excel, Microsoft O365, API Automation, ServiceNow, Salesforce, CyberArk, CSP Facets, Intelligent Document Processing (IDP), Automation Hub
CERTIFICATIONS
UIPath Advanced Robotic Process Automation Developer Certification
Microsoft Azure AZ-900
Automation Anywhere Master RPA Professional
ACHIEVEMENTS
Innovative Thinking Award at UnitedHealth Group
Won UIPath Hackathon Competition
EDUCATION:
Bachelor of Engineering in Computer Science at Jawaharlal Nehru Technological University - 2016
EXPERIENCE
Vanguard Jun 2024 – Present
Role: RPA Platform Administrator & GenAI Agent Developer
Submit for Automation Approval:
Implemented a security-compliant automation approval process to restrict direct deployment access for RPA developers in UiPath, introducing a structured approval workflow.
Developed a UiPath Form for developers to submit deployment requests, integrated with UiPath Action Center for approval and UiPath Orchestrator API for deployment control.
Ensured auditable, transparent approval processes, preventing unauthorized deployments and enhancing compliance.
AI Agentic Automation for Platform Administration:
Designed and deployed an AI-driven automation solution using UiPath, Machine Learning (ML), and Large Language Models (LLMs) to streamline platform administration tasks.
Enabled autonomous query resolution for user access, development, troubleshooting, and operational guidance, significantly reducing platform team workload.
Enterprise-Wide Distribution Lists:
Developed a PowerApp for managing email distribution lists, integrated with SharePoint for secure storage and Outlook ECP for automated updates.
Streamlined organizational changes and enhanced efficiency in managing distribution lists by utilizing Workday reports.
Key Responsibilities & Skills:
Designed and implemented CI/CD pipelines for automation and integrated automated vulnerability resolution solutions.
Proficient in Python, JavaScript, and integrating them as packages with UiPath and Power Automate.
Led UiPath platform version upgrades (23.10.4 to 24.10.1) and collaborated with cross-functional teams for security enhancements, including Okta SSO integration using SailPoint roles for role-based access control (RBAC).
Experienced in integrating Azure Integration Services, including Azure Active Directory (Azure AD) and Azure Logic Apps for automation.
Applied Natural Language Processing (NLP) and Generative Language Models (LLMs), including GPT-4, for data insights and process automation improvements.
Managed and optimized PowerApps, Power Automate flows, and integrated with Microsoft Power Automate, SharePoint, and external APIs.
Expertise in developing and implementing automated testing strategies using UiPath Test Manager and custom automation frameworks.
Developed end-to-end RPA solutions, integrating AI-driven decision-making and monitored bot health and performance using UiPath Insights and Orchestrator Work Queues.
Hands-on experience with license management, bot workload optimization, and Orchestrator maintenance.
Worked with various UiPath products such as Document Understanding, AI Center, Orchestrator, Studio, Task Capture, and Action Center.
Implemented role-based access control (RBAC) using PowerShell scripts for querying user roles from Azure AD or Workday and dynamically adjusting permissions.
Developed integration architecture using Informatica ETL, XML, JSON, and REST APIs to ensure seamless data exchange between systems.
Implemented UIPath automation to extract and process PHI/PII data, ensuring encryption masking for sensitive information.
Experience in integrating CyberArk for credential management and maintaining Orchestrator license, tenants, robots.
Provided training and support to stakeholders for successful adoption of UiPath Orchestrator and PowerApps solutions.
Securian Financial Jan 2024 – Jun 2024
Role: Intelligent Automation Developer
Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level.
Coordinate with key stakeholders in the company to support business development activities, responding to proposals as an RPA subject matter expert.
Experience in Implementing Testing Strategies for Automations.
Generated Testcases and Test plans for the RPA automation.
Identified, analyzed, and documented program functionality, output, and online content issues for timely resolution.
Performed thorough regression testing to validate bug resolutions and maintain system integrity.
Monitored and optimized debugging processes, staying updated with new testing tools and strategies.
Managed bot triggering processes and gained exposure to Orchestrator Room functionalities to support efficient RPA operations.
Ensured compliance with project plans and industry standards in developing and testing RPA solutions.
Solid experience with Cognitive Automation.
Migrated and upgraded Automation Anywhere V11 bots to Automation 360, ensuring compatibility and enhanced functionality by leveraging the Migration Utility tool.
Knowledge of using state machines and RE-frameworks.
Create reusable processes and/or extensions for the RPA toolsets.
Created and maintained comprehensive test plans tailored to RPA solutions, ensuring alignment with client needs and industry standards
Experience in Designing E-mail automation through SMTP, POP3, Exchange, IMAP, and Outlook techniques according to the requirements.
Experience in extracting data or inputting data from files like CSV, PDF, excel sheets, web pages, etc.
Experienced in creating various project artifacts like use-case documents, class diagrams, design documents, architecture documents, etc.
Experience in writing SQL queries for relational databases like Oracle, and MySQL in connecting servers through UiPath.
Experience working in Waterfall and Agile SDLC methodologies.
Maintained Orchestrator – license, tenants, robots. Educate the business unit personnel on using UiPath Orchestrator, how to update assets, monitoring and review transactions in UiPath – Queues.
Developed a custom Robotic Enterprise (RE) Framework according to organization policies and needs.
UnitedHealth Group Nov 2019 – Nov 2023
Role: RPA Technical Lead
Projects:
Medical Plan Benefits Creation: Automated the process of adding a new medical plan to the Cirrus Web application using SQL queries to read user requests from the database. UI actions were performed via JavaScript in UiPath.
Facets Provider Data Management: Automated the process of adding, updating, or terminating providers in the Facets application. The BOT uses NPI and TaxID to verify provider data and updates necessary information in multiple screens.
ARIA PDF Automation: Developed an automation solution to extract data from diverse PDF templates using UiPath's Document Understanding and integrated it into Salesforce. The solution utilized machine learning models for data extraction.
Claims Processing Automation: Streamlined healthcare claim validation by integrating data sources and system interactions. The automation verifies claims against UHC provider records and processes them through EPIC systems, reducing errors and improving workflow efficiency.
Roles & Responsibilities:
Led a team of RPA developers and business analysts, managing multiple automation projects using UiPath, Power Automate, and Automation Anywhere.
Captured business requirements directly from stakeholders to design and deploy automation solutions.
Migrated workflows from UiPath Studio to Power Automate and integrated RPA solutions with Power Automate Desktop, including components like the Recorder, Database, Outlook, and Email.
Proficient in Microsoft Cognitive Services (Computer Vision) for RPA integration.
Developed PowerShell deployment scripts for automating installations and updates in cloud and on-premises environments.
Expert in Automation Anywhere A360, utilizing features like Bot Insights, IQ Bot, Control Room, and third-party system integrations.
Designed and implemented Intelligent Process Automation (IPA) solutions with AI/ML models via UiPath AI Center, IQ Bot, and TensorFlow.
Experienced in Facets application automation for provider and subscriber management.
Configured IQ Bot for intelligent document processing, extracting unstructured data from invoices, forms, and PDFs.
Implemented UiPath Remote Runtime in Citrix for Facets application access.
Developed API solutions, implemented RE-Framework, and adhered to coding standards.
Created and maintained detailed test plans and cases for UiPath RPA solutions and ensured alignment with business requirements.
Led UAT planning and execution, ensuring high-quality automation delivery.
Converted PDFs to XML using Adobe Acrobat for structured data extraction.
Mentored colleagues on RPA best practices and development techniques.
Integrated RPA solutions with Microsoft Power Platforms (Power Apps, SharePoint, Power Automate).
Led the design and development of backend Python scripts to reduce dependency on bots.
Experience in IBM Mainframe Automation, PDF Automation, Document Understanding, AI Center, and OCR.
Collaborated with Business Intelligence teams on RPA and UiPath integration.
Worked with Azure Open AI for enhanced AI-powered automation.
Company: Capgemini Mar 2017 – Nov 2019
Role: RPA Automation Developer
Project: New Plant Creation in SAP System
Automated SAP’s complex end-to-end Plant Creation process, starting from request intake via BMC Remedy to successful plant creation in SAP, incorporating Change Request Management (ChaRM) and approval workflows. Reduced manual processing time from 1–2 weeks to near real-time.
Roles and Responsibilities:
Designed, developed, and deployed scalable automation solutions using UiPath Studio, following best practices for maintainability and performance.
Integrated UiPath robots with external systems and APIs for seamless data exchange and improved process efficiency.
Managed bot deployment, monitoring, and troubleshooting using UiPath Orchestrator.
Collaborated with business stakeholders to identify automation opportunities, gather requirements, and define project objectives.
Conducted end-to-end process analysis and optimization to enhance accuracy and eliminate inefficiencies.
Led requirement gathering and testing efforts, ensuring automation workflows aligned with business expectations.
Provided technical mentorship to junior developers and supported peer reviews and knowledge sharing.
Delivered training sessions and documentation to enable smooth user adoption and self-sufficiency.
Participated in project planning and estimation, ensuring on-time delivery and resource alignment.
Actively engaged in continuous improvement initiatives, identifying further automation opportunities within business operations.
Prepared and presented status reports to stakeholders, outlining progress, risks, and strategic recommendations.
Tools & Technologies: UiPath Studio, UiPath Orchestrator, SAP, BMC Remedy, APIs, Change Request Management (ChaRM)
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