Network Engineer Customer Service

George E. Rosales

**** ***** ***** **.

Littleton, CO 80123-1119

Phone 303-***-****

Email - **********@*****.***

OBJECTIVE

Network Engineer position that will utilize my knowledge and challenge me to learn more in this ever-expanding field, with a possibility of a management/supervisory position.

SUMMARY

An effective team member with a strong attention to detail, great customer service, and excellent communication skills, with over 36 years of telecommunication industry experience including Ethernet cabling and infrastructure, telephone and data services and a wide knowledge of communication equipment including CPE, OSI, DHCP, SS7, RF, CATV, DOCSIS, IEEE 802 standards for LAN and WAN. I have also had over 15 years of knowledge working in a NOC environment troubleshooting Cisco and Juniper switches/routers. I am seeking a position that can use and share my knowledge and experience.

WORK HISTORY

3/27/2023 – 12/20/2024, Network Engineer, NBC Universal, Centennial CO

Network monitoring and troubleshooting routers and switches

Installing/decommisionong/maintaining servers routers and switches and various on air equipment for the data center and laboratory. Managed control of the power distribution and environmental units for the whole network.

Working with JIRA, autocad, DCTRACK, PowerIQ, asset tracker, smartsheet, autoNow, WireDB, and other databases to coordinate service orders.

11/27/2021-1/26/2023, Network Engineer III, Zayo Group, Denver CO

Network monitoring and troubleshooting routers and switches and fiber optic

backbone infrastructures. Dispatching technicians to troubleshoot the trouble and

sending out the outside plant repair teams to quickly repair the problem and keeping

the customer updated on the progress. Sending critical spare parts where they

needed and updating the inventory records. White glove service for the 40 top

customers of Zayo.

7/30/18- 10/15/2020, Network Engineer, GTT Communications, Greenwood Village CO

Troubleshooting and repairing network services with various providers globally. Dispatching field technicians and shipping equipment as needed. Making detailed notes and customer interaction with every ticket interaction. Making changes and updating software on Fortinet/SDWAN equipment as needed. Ensuring primary and secondary connections are communicating correctly.

11/2016-5/2017, Data Center Technician, Time Warner Cable, Centennial CO

Installing/decommisionong/maintaining of servers and switches in a controlled environment and connecting devices with fiber, COAX and Cat6 cabling using DOCSIS software. Maintaining a high level of accuracy of records and inventory. Creating detailed step by step procedures for each activity in the data halls. While keeping the customer informed on the progress throughout the projects.

9/2015-11/2016 Installation Engineer, Progressive Communications, Littleton CO

Installation of Cat6 networks and Philips medical equipment in hospital environments though out the region. Assembling and configuring the different hardware including Cisco and Juniper routers per customer request and programming devices to work with the hospital networks and configurations.

9/2014-7/2015 Job site foreman, Beacon Communications, Englewood CO

Installation of hospital and Education infrastructure of cat5 cabling and in tent enclosures and test and turn-up of patient to nurse communications integrating lights, television and monitoring equipment alarms. Customizing each system for the needs of each work group and area of the hospital. Trained other technicians on the devices and wiring.

2/2014-9/2014 Field Technician, Staley Technologies, Thornton CO

Install Cat5/Cat6 cable infrastructures, fiber optic cabling, paging systems and wireless networks per customer requests. Extending hi-cap T-1, ISDN, and EoC circuits from Demarc to CPE. Installing Cisco switches, Motorola access points, channel banks, firewalls and programming IP's and static addresses as requested. Certifying cable and working with off-site testing centers to test and turn-up.

4/2000-12/2013 Customer Data Technician, Qwest Communications, Denver CO

Install and repair and decommision DSL/Telephone circuits from central office to customer’s computers/networks including Ethernet, Cisco Routers, DSL modems and routers, PPP, MLPPP, ATM, frame relay. Test and turn up and troubleshoot all communication related services and equipment including DS0, DS1, DS3, ISDN, PRI and BRI circuits. Working with test equipment, (Tempo Sidekick, Harris, HST5000), and troubleshooting software and flash-based speed tests and CLI-based programming. Working in the NROC and Central office personnel, George maintained communications in the 14 state area.

5/1998-8/1999 Installation Coordinator/Project Manager, ICG Communications, Englewood CO

Support service order fulfillment and verified dial tone orders were correct and ensured all work was completed on time directing remote field resources,(customers, vendors, local exchange carriers, LNP and techs) to coordinate installations, testing and repairs activities while keeping the customer informed. Prioritized workload based on due dates and unforeseen situations with a strong attention to detail. Trained others in my field and helped re-write the process manual for the department.

8/1996-5/1998 Technician, Commworld International, Greenwood Village CO

Installing/decommisionong/maintaining Telephone and Voice mail systems for business and residential customers. Wiring cable networks, programming, troubleshooting, training and project managing orders to completion.

10/1989-8/1996 Technician, System Communications/Northstar Telephone, Littleton CO

As the Chief installer I designed and built cabling networks, read and drew blueprints, estimated job sites, dispatched and supervised others in the office and out in the field. Ordered, installed, programmed, troubleshoot, and trained on a variety of telephone and voice mail systems.

EDUCATION

Associates of Arts, Arapahoe Community College, 1994

Diploma, Valley High School, 1989

COMPUTER SKILLS

·Windows 98-Windows 10, Apple Os X

·Office, Excel, Word, Power Point, Outlook, ServiceNow, Autocad, Jira, DcTrack, Power IQ, Smartsheet, AsssetTracker and other proprietary software programs.

·Network cable certification

·Over 45 years of computer-based experience/training/knowledge.

LICENSES & CERTIFICATES

·Certified technician in Comdial, Vodavi, Panasonic, SW Bell, ESI, Key Voice, AVT, category 5 and 6 cabling, Installation and Maintenance

·Experienced with Layer 2 and Layer 3 in OSA with Juniper, Nokia, Infinera, Cyan and Cisco switches and routers verifying ping test, traceroutes, traffic flow, BGP, latency, and routes.

·Experienced also with Toshiba, Telrad, Norstar/Meridian, Cisco, Adtran, Tie/Nitsuko, NEC, Intertel, AT&T/Lucent, Rolm, Atlas, ITT, 1A2 key and numerous types of other telephone/voice mail systems.

OSHA 10

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