Program Manager Project

Alan Charles Becklein

Round Rock, TX ***** 512-***-**** ****.********@*****.*** linkedin.com/in/alancbecklein

Program Manager Data Analytics & Operations Leader

Results-oriented Program Manager with years of experience driving digital transformation, cost optimization, and process improvements in a company with 10,000+ employees and $90B+ in annual revenue. Expert in stakeholder collaboration, cross-functional leadership, and KPI development. Proven track record in modernizing legacy systems, enhancing customer experience, and delivering measurable business impact through agile, metrics-driven strategies.

Skills

Process Improvement Cross-Functional Leadership Program Management Failure Analysis KPI Development

Customer Satisfaction (NPS) Agile Methodology Scrum JIRA Visual Basic

Professional Experience

Dell Technologies December 1999-April 2025

Dell Business Analytics Program Manager 05/2023 – 04/2025

Led cross-functional teams (Data Architecture, IT Development, BI, and Customer Service) to modernize a legacy cloud solution and achieved $300K/year in cost savings.

Spearheaded development of digital fulfillment analytics tools, resulting in a 75% reduction in customer contacts and a $3.75M+ decrease in warranty costs.

Championed a quality analytics strategy that projected to increased program subscription revenue by over 50%.

Factory Analytics Program Manager 01/2019 – 04/2022

Designed and implemented the Global Operations Quality Analytics Suite to drive process improvements and operational efficiency based on First Pass Yield, Test Yield and Line Reject Rate metrics.

Managed the deployment of 17 enterprise applications with a team of 3 Data Engineers, earning an Extraordinary Award for Innovation (Jul 2021) using Agile Methodologies and JIRA.

Business Quality Program Manager 07/2016 – 12/2018

Engineered automation solutions using Visual Basic to reduce repair costs, achieving $3M in annual savings.

Implemented an innovative warranty model, transitioning from embedded to a self-insured approach, which saved $1.7M+ during the pilot phase.

Optimized part qualification processes that delivered $5.2M in yearly cost reductions.

Lead Commodity Quality Engineer 04/2011 – 06/2016

Developed a comprehensive Total Cost of Ownership (TCO) model, realizing $8.2M in cost savings.

Collaborated with legal teams to establish an Epidemic Defect Clause, streamlining liability negotiations and collections.

Mentored quality engineers, fostering data-driven decision making and process improvements.

Additional Relevant Experience

Commodity Quality Engineer

Optimized Failure Analysis Metrics, contributing to a reduction of $45M+ in warranty costs and earning multiple Business Process Improvement awards.

Directed a cross-functional team in developing the Battery Health Meter, culminating in a patent for the concept.

Alan Charles Becklein ****.********@*****.*** Page 2

Software Program Manager Engineering Manager

Formulated and executed communication product strategies, reducing the development cycle by 34%.

Managed a team of 11 in analog and DSL modem projects, ensuring seamless coordination with internal and external stakeholders.

Education

Bachelor of Science, (BSEE), Electrical Engineering

Florida Atlantic University, Boca Raton, FL

Certifications & Affiliations

Dell BPI Black Belt Certification

IEEE Member

Graduate Assistant, Dale Carnegie Leadership Program

Patent

Battery Usable Life Information System

US Patent 11/229,885 Issued Sep 19, 2005

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