Information Systems Field Engineer

Network Installer, Oklahoma City (OKC), OK **/**-*3/25

Install and repair network equipment for Defense Information Systems Agency (DISA) to include switches, routers, and servers, according to program directives.

Maintain strict procedures and training in accordance to Department of Defense directives to maintain information protection.

Process shipping/receiving of equipment for all DISA facilities maintaining inventory and ensuring proper removal of data.

Provide customer support by phone working from home coordinating efforts between vendors and customers.

NOTE: I maintained this government contract position with several different companies that can be provided.

Field Engineer, Networking Technologies & Support, Tinker Air Force Base (TAFB), OK 10/15-10/18

Dispatch Field Engineer for network equipment at Defense Information Systems Agency

Provide periodic maintenance & quick response repair of IBM server/terminals & backup systems.

Modify and repair Dell network servers, external storage, and backup systems.

Maintain local inventory of servers, desktops, printers, and various spare parts.

Versatile IT Technician, RMS Inc. (Dell) OKC, OK 02/12-08/12

Maintained voice over internet protocol phone and computer equipment inventory for Boeing Defense, Space, and Security facilities.

Approved requests for hardware/software acquisition, moves, modifications, and disposal.

Coordinated with managers to provide prompt and adequate workforce needs manning new Boeing complex, researching needs and availability for specific department roles.

Deployment Technician/Team Lead, Insight Global (Dell) OKC, OK 10/10-02/12

Team Lead attending pilot meetings in preparation of Windows 7 migration.

Coordinated with management of federal facilities across United States territories for replacement and proper disposition of equipment.

Provided migration of Windows XP to Windows 7 using Norton Ghost., USMT, and SDT on a strict schedule attending twice daily conference calls providing feedback and updates.

Chosen for solo project schedules to remote facilities up the West coast to Alaska and as many as 15 towns in a 7 week schedule.

Coordinated replacement and disposition of notebook/desktop systems updating customer tickets using Dell online tools And BMC Remedy.

Enterprise Server Support Analyst, Dell, OKC, OK 10/09-09/10

One of 3 in 20 chosen during initial training to provide Gold Enterprise support for technical issues with Dell server hardware and software in order to resolve customer issues including memory, circuit boards, processors, and storage.

Remotely configured mass storage Redundant Array of Independent Disks (RAID) for optimal performance and redundancy considering production requirements using tools such as WebEx.

Assisted in configuration of data center configuration and requirements.

Reviewed logs to identify faulty components and provide dispatch of replacement parts.

Provided step by step guidance to customer replacing and configuring parts.

Technical Writer/Validator, Chessieview (Northrop Grumman), Elkridge, MD 08/08-08/09

Provided technical support for training material on automation equipment for United States Postal Service (USPS) verifying schematics and theory of operation.

Validated quality of electronic handbook procedures and schematics in Content Management System by performing procedures on lab equipment.

Maintained lab equipment performing preventive maintenance and troubleshooting outages.

Reviewed procedures and coordinated with contractors concerning resolutions to equipment design and documentation problems.

Field Engineer, Onesource/Revacomp, OKC, OK 04/08-08/08

Provided sole support for warranty replacement and configuration of IBM mainframe computer equipment for Federal Aviation Administration.

Provided printer maintenance for IBM printers at locations around the state, troubleshooting and performing preventive maintenance utilizing on-line documentation.

Coordinated with shipping companies to maintain in-home inventory of parts as needed.

Coordinated maintenance support on various proprietary small business cash register devices across state averaging over 500 miles a week travel.

Maintained ticketing and updated Help Desk between sites ensuring to meet needs of individual customers and prompt delivery of parts.

Client Administrator, Lockheed Martin, TAFB, OK 11/07-03/08

One of 3 in 40 chosen to compliment military contract specifically supporting B-1 bomber logistics support during real world military operations.

Performed installation of desktop, laptops, peripherals, and installation of user software.

Troubleshot server and network printer connections with computers and BlackBerrys.

Created step by step instructions for user level procedures to minimize hands-on support.

Maintained passwords and user privileges on network using Active Directory (AD).

Performed MSOffice migration assigning nodes on an incremented schedule to proper AD containers.

Updated Help Desk tickets using Remedy TMS.

Desktop Technician, Kelly Services (Baker Hughes), OKC, OK 11/06–03/07

Provided sole desktop support and network connectivity of five Baker Hughes facilities throughout city.

Installed software images and configured Radia Software Manager and Active Directory to suit nine different mission requirements of 500 users.

Troubleshot and repaired desktops and wireless notebooks, coordinating with vendors for warranty repairs to ensure engineers returned to field missions as soon as possible.

Advised users on hardware and software solutions to fit their individual needs.

Updated Help Desk Tivoli TMS providing repair and performance statistics.

Engineering Analyst, Harris Technical Services (USPS), OKC, OK 06/01-08/06

Provided Engineering and Project Management support for USPS on computer automated equipment including evaluation and recommendations for improving equipment performance and reliability,

Documented and coordinated distribution of software and instructions for various system types using screen captures and various MS Office products. This insured smooth installations resulting in minimum equipment down time and required man hours.

Wrote and tested software/hardware instructions, engineering orders, and maintenance best practices.

Used remote tools to troubleshoot and reconfigure servers within Local and Wide Area Networks ensuring proper mail flow in event of disabled facilities or during natural disasters.

Coordinated with engineers, vendors, and facility managers to field test Engineering Change Requests and Orders on software and hardware for approval of fleet wide distribution.

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