Scrum Master Continuous Improvement

Eddie Abdul Raheem Phone: 714-***-**** Email: ************@*****.*** https://www.linkedin.com/in/eddie-raheem/

Summary: Professional Scrum Master with 10+ years of experience in AGILE/SCRUM principles, methodology, Business Process designing, and streamlining. Adept at facilitating Scrum ceremonies, managing timelines, and driving continuous improvement. Strong track record of continuous improvement and impediment resolution, with expertise in both Waterfall and Agile delivery processes.

Certifications:

Project Management Professional® (PMP)

Professional Scrum Master™ (PSM)

Certified Scrum Master® (CSM)

Microsoft 365 Certified Teams Voice Engineer Expert

Microsoft 365 Certified Teams Administrator Associate

Microsoft 365 Certified Teams Support Engineer Specialty

Microsoft 365 Certified Fundamentals

Microsoft Azure Fundamentals

Microsoft Service Adoption Specialist

Skills:

Agile/Scrum Methodology

Backlog Refinement & Sprint Planning

Impediment Resolution

Waterfall & Agile Delivery Models

Cross-Functional Collaboration

Continuous Improvement

Requirements Analysis & SDLC

Strong Communication & Leadership

Tools : JIRA, Confluence, Agile Central

Experience:

Toyota Motors North America Plano, TX 04/2020 – present Sr. Scrum Master Program Manager

Facilitated Scrum ceremonies such as Sprint Planning, Daily Scrum, Backlog Refinement, Demos/Reviews, and Retrospectives, ensuring full team engagement and adherence to Agile practices.

Partnered with Product Owners and Development teams to prioritize and define user stories, utilizing JIRA for backlog management and ensuring a healthy backlog for upcoming sprints.

Managed coordination between onshore and offshore teams, ensuring clear communication, effective project management, and timely delivery of tasks.

Provided transparency into the team's progress and delivery plans, ensuring stakeholders had regular updates on sprint and release planning and forecasting.

Drove continuous improvement across squads, identifying opportunities to enhance agile maturity, performance metrics, and team collaboration both within and across squads.

Guided teams to improve Scrum and Agile practices, fostering team self-awareness and encouraging continuous improvement, cross-training, and decision-making.

Proactively removed or guided the team in addressing impediments, ensuring smooth sprint progress and fostering an environment that protected the Scrum team from external interference.

Led the scrum team through moderate complexity work streams, supporting effective Scrum adoption and ensuring consistent process improvement across the team.

Worked with Product Owners to support short- and long-term release planning, conducting capacity and demand planning to align team output with business priorities.

Collaborated with Product Managers to track deliverables, maintain an IT forecasting roadmap, and oversee scope, budget, timeline, and quality for key business initiatives.

Fostered a safe, open, and trustworthy team environment focused on problem-solving, encouraging a mindset of continuous improvement and high performance.

Supported both Sprint and Release Planning activities, partnering with the Product Manager/Owner to ensure alignment of work with business objectives.

Team Maturity Assessment: Assessed team maturity levels, providing coaching to enhance agility and team performance at a sustainable pace.

Metrics and Progress Reporting: Utilized defined metrics to report on team progress at the end of each sprint, ensuring stakeholders are well-informed of team performance and progress.

Microsoft Las Colinas, TX 05/2016 - 03/2020 Program Manager

Led the transition from Skype for Business to Teams for retail, banking, and hospitality industries across North America and Canada.

Coordinated project activities across agile teams, facilitating communication and training.

Managed dependencies, risks, scheduling, and reporting.

Supported Product Owners and ensured alignment with client requirements, schedule, and budget.

Ericsson Plano, TX 05/2012 - 04/2016 Agile Lead

Successfully transitioned organizational structure and business processes from traditional Waterfall to Agile.

Coached and facilitated development teams in various agile processes.

Fostered collaboration, self-organization, and continuous improvement.

Tracked team velocity, sprint/release progress, and removed impediments.

Partnered with other Agile coaches to promote best practices and evangelize Agile.

Collaborated with Product, Engineering, and Operations to align goals and strategies.

Freddie Mac Plano, TX 01/2009 - 04/2012 Business Analyst

Translated business requirements into functional specifications and KPIs.

Assisted in testing efforts and project management activities.

Collaborated with stakeholders to determine solutions and integration strategies.

Contributed to project management activities, identifying risks and issues.

Act as a liaison between different stakeholders, such as business users, project managers, developers, and testers.

Facilitate communication to ensure that everyone has a clear understanding of project goals and requirements.

GOLDEN FEATHER REALTY SERVICES INC Irvine, CA 02/2005 - 11/2008 Network Admin

Perform routine maintenance like updates, patches, and backups.

Troubleshoot and resolve network issues and outages.

Assist users with network-related issues.

Train staff in proper network usage and security best practices.

Ensure regular backups are taken and stored securely. document procedures, policies, and user guides.

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