It Support Customer Service

Hamid Ataei

Frederick, Maryland

301-***-**** ***********@*****.***

QUALIFICATION SUMMARY

A highly motivated and results-oriented Electrical Engineer with a solid foundation in electrical engineering principles and hands-on experience in designing, testing, and implementing electrical systems and components. Adept at problem-solving and troubleshooting, with proficiency in CAD tools, electrical simulation software, and circuit design. Possesses a strong understanding of power systems, renewable energy technologies, and electrical safety standards. Eager to apply technical knowledge and contribute to innovative solutions in the engineering field.

CORE COMPETENCIES

• IT Support & Troubleshooting: 15 years of experience providing remote and on-site IT support, resolving technical issues, and managing helpdesk operations using tools like ServiceNow and Remedy.

• Systems Administration: Proficient in Active Directory (AD) management, including user account management, group policies, and file/printer share management.

• Technical Proficiency: Strong familiarity with Windows operating systems, Microsoft Office 365, and other enterprise software solutions.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively independently and as part of a team.

• Customer Service Excellence: Adept at providing high-quality customer service, particularly in high-pressure environments requiring swift problem resolution.

• Software Proficiency: Skilled in AutoCAD and MATLAB.

• Project Management: Experience working on multidisciplinary teams and managing project timelines, ensuring projects meet technical and budgetary requirements.

• Compliance & Safety: Familiar with industry standards (IEEE) and committed to maintaining safe, code-compliant practices in all aspects of engineering work.

PROFESSIONAL EXPERIENCE

DXC TECHNOLOGIES AT RAYTHEON

System Engineer and IT Support

10/2020 – Present

• Assisted in the setup and configuration of servers, network equipment, and workstations.

• Provided support for system-related issues, troubleshooting hardware and software problems.

• Managed daily backups and conducted routine system checks to ensure the smooth operation of IT infrastructure.

• Assisted with system upgrades, patches, and software installations.

• Maintained system logs and documented activities for audit purposes.

• Timely resolution and escalation of service requests queued by Help Desk.

• Provided Windows XP/7/10 and Office 365 support in an AD environment.

• Managed disk encryption for data security.

• Configured and maintained Cisco switching and routing devices, ensuring reliable and secure network connectivity.

• Created and maintained site inventory for expansion sites via SharePoint.

• Managed Active Directory users, groups, and file/printer share management.

• Tracked IT asset inventory changes.

• Administered laptops and other devices within Intune, SCCM, and ECM.

• Led a laptop refresh project (HP and DELL), using Altiris Deployment Server tools to image, install software, and transfer user profiles to new hardware.

• Connected Ethernet and fiber cabling for network connectivity from Microsoft servers to routers, laptops, workstations, and multi-function peripherals. Designed a layout for quick access and data dissemination.

• Provided conference room support.

• Utilized ServiceNow and Visio for troubleshooting and documentation.

Raytheon (Electrical Engineering Internship)

Summer 2022, 6 months

Assisted with the installation, testing, and design of electrical components, circuits, and control systems, including single-line diagrams, wiring diagrams, and substation layouts.

Supported senior engineers in AC/DC panel design, grounding grid design, and voltage drop calculations.

Conducted technical analysis for equipment sizing and feeder sizing as part of the design review process.

Worked under the supervision of experienced engineers to comply with IEEE standards and safety procedures during installations and maintenance.

Documented engineering processes and created detailed reports and schematics for design review.

TECHNICAL SKILLS

Electrical Design Software: Proficient in AutoCAD, MATLAB, and AutoCAD Electrical (mention if used).

Electrical Engineering Tools: Experience with multimeter, oscilloscope, power supply, and other measurement tools.

Standards: Knowledge of IEEE, NESC, and NERC standards for electrical design.

Engineering Calculations: Proficient in load calculations, voltage drop analysis, feeder sizing, and equipment sizing.

EDUCATION

Arizona State University

Bachelor of Science in Electrical Engineering

08/2019 – 05/2023

• Relevant Coursework: Electrical Circuit Analysis, Power Systems, Building Electrical Systems, Control Systems, Renewable Energy Engineering.

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