Customer Service Mental Health

Location:

Posted:

April 30, 2025

Shalonda Hayes

Email: *************@*****.*** Cell: 347-***-****

SKILLS & QUALIFICATIONS:

Knowledge of Microsoft Words

Knowledge of Microsoft Publisher

Knowledge of Microsoft PowerPoint

Excellent Computer Skills

Great Customer Service skills

Navigation Skills

CPR/ First Aid Certified

Maintain Confidentiality

Conflict Resolution

Security and Emergency Response

Time Management

EMPLOYMENT:

Mental Health Counselor/ Alexander Youth Network Charlotte, NC 12/09/2024 – Present

Medication Management (as needed).

Manage a caseload of 7+ youth

Manage the behaviors of youth within the Day Treatment program, coordinate the needs of the families.

Conduct group activities to support goals & create Person Centered Plan .

Independent Contractor/ Instacart Charlotte, NC 10/09/2024 – Present

Local Deliveries to customers

Loading and Unloading parcels into personal vehicle

Maintain good customer service

Care Coordinator I/ Department of Mental Health Lexington, SC 09/16/2019 – 10/09/24

Conduct intake assessment of new patients from referrals received.

Manage a caseload of 25+ patients

Comply with all state policies and procedures.

Follow up with community-based resources.

EDUCATION:

Benedict College - B.S., Criminal Justice Columbia, SC Graduated 2011

Coursework: Probation, Parole, and Court Systems, Law Enforcement, Criminal Justice Statistics, and Psychology.

CERTIFICATES & LICENSES:

Blood Born Pathogens Certificate – Alexander Youth Network Charlotte, NC

CPR First Aid Certified Charlotte, NC