Customer Service Sales Representative

Megan Jordan

**** *. **** ******, *********, WI *3209 414-***-**** ***************@*****.***

Profile

Energetic and results-driven Customer Service Professional with a proven track record of exceeding client expectations and driving business growth. Highly skilled in proactive problem-solving, time management, active listening, and interpersonal communication. A collaborative team player who thrives under pressure and delivers clear, efficient solutions. Seeking to leverage skills to enhance customer satisfaction and contribute to a dynamic organization.

Experience

Cleaning Associate

Tiffany’s Shine Bright Cleaning Service LLC — Milwaukee, WI

October 2017 – Present

Perform commercial cleaning duties, including office cleaning, dishwashing, and laundry.

Disinfect surfaces and manage cleaning supply inventories to maintain organized storage.

Created flyers and executed marketing activities, boosting business traffic by 29%.

Vacuum, sweep, mop, and spot-clean high-traffic areas including restrooms, hallways, and offices.

Maintain strict adherence to company safety and cleanliness standards.

Sales Representative

Sprint by T-Mobile — Milwaukee, WI

September 2016 – April 2021

Delivered exceptional customer service while driving product sales and meeting quotas.

Created and maintained merchandise planograms to optimize product visibility.

Handled cash transactions and managed multi-line phone systems.

Conducted sales outreach to potential customers.

Utilized Microsoft Office and Excel for reporting, scheduling, and inventory management.

Collaborated with team members to meet and exceed performance goals.

Education

Diploma — Riverside University High School, Milwaukee, WI

Early Childhood Education License — Milwaukee Area Technical College, Milwaukee, WI

Professional Training — WRTP BIG STEP, Milwaukee, WI

Courses: Industrial Math, MSSC Safety, Blueprint Reading, Metrology, OSHA 30 Certification

Skills

Customer Service Excellence

Problem Solving & Critical Thinking

Time Management

Team Collaboration

Sales & Marketing

Microsoft Office Suite (Excel, Word)

Active Listening & Communication

Safety and Compliance Training (OSHA 30)

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