Customer Service Technician

NICHOLAS PEREZ

Loves Park, IL *****

815-***-**** - *******@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic Service Technician with a proven track record at Cream City Scale, excelling in installation and repair while delivering exceptional customer service. Skilled in preventive maintenance and attention to detail, I enhanced operational efficiency and customer satisfaction through proactive solutions and strong client relationships. Committed to upholding industry standards and fostering team collaboration. SKILLS

• Installation and repair • Attention to detail

• Preventive Maintenance • Customer service

WORK HISTORY

07/2024 to 04/2025 Service Technician

Cream City Scale – Loves Park, IL

• Explained diagnostic findings to customers and outlined repair or service options. Provided exceptional customer service, addressing client concerns, and answering questions regarding scale functionality.

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Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.

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Maximized revenue opportunities by cross-selling additional products or services related to scale systems.

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Developed strong relationships with clients through consistent communication and timely follow-up visits for ongoing maintenance needs.

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Conducted routine inspections to identify potential problems before they escalated into major issues.

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Adhered to industry standards and regulations when performing repairs or installations on various types of scales.

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Assisted in the installation of new weighing systems, meeting project deadlines and requirements.

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Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.

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Assisted in training new technicians, sharing knowledge of industry best practices and techniques.

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Worked closely with sales teams to provide technical support during product demonstrations or consultations.

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Served as a reliable resource for colleagues seeking advice on complex repair jobs or challenging customer situations.

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• Enhanced customer satisfaction by troubleshooting and resolving scale issues promptly.

• Improved scale accuracy by conducting regular maintenance and calibration. Reduced downtime with proactive preventive maintenance for scales and weighing equipment.

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Ensured optimal performance of scales through thorough testing and inspection routines.

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• Kept robust spare parts inventory based on expected needs to minimize downtime. Located and addressed electrical connection issues such as frayed wires and worn insulation to prevent larger problems.

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Helped customers understand the importance of regular scale maintenance for long-term reliability and accuracy.

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02/2022 to 06/2024 Forklift Operator

Alter Metal Recycling – Rockford, IL

Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

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Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

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Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

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Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

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• Operated forklift in compliance with OSHA guidelines and organizational policies. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

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Collaborated with team members to complete tasks quickly and increase overall productivity.

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04/2020 to 01/2022 Senior Process Operator

Evoqua Water Technologies – Rockford, IL

• Maintained compliance with health, safety, and environment practices. Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.

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Isolated and prepared equipment for corrective and scheduled maintenance procedures.

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Ensured product quality by conducting regular tests, adhering to strict safety protocols, and maintaining detailed records of process operations.

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Managed daily production targets while ensuring adherence to safety regulations, monitoring equipment health, and maintaining a clean work environment.

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• Developed and implemented improved procedures for [Area]. Enhanced team performance by providing mentorship, guidance, and hands-on training to new hires and junior operators.

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EDUCATION

05/2004 No Degree: General Studies

Lakeland Community College - Robinson, IL

06/2002 High School Diploma

Roosevelt Alternative High Scool - Rockford, IL

• Honor Roll [Semester and Year]

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