Support Technician It

Eliecer Solano

La Paz, Cesar/Colombia ******

+57-310******* - ******.******@*****.***

PROFESSIONAL SUMMARY

Veteran IT Support Technician offering 5 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints. Systematically work on multiple computers simultaneously without loss of efficiency. Ability to ensure proper logging, documentation and closure of technical issues using ticketing software systems - Service Manager and BMC Helix. Accurate worker with quick problem-solving skills and commitment to thorough services and good end customer service. SKILLS

• Helpdesk support • Time management

• Teamwork skills • IT skills

• Problem-solving skills • Strong attention to detail

• Diagnostics • Decision-making skills

• Systems installation and configuration • Structured Cabling skills

• Troubleshooting techniques

WORK HISTORY

IT Support Technician 09/2020 to Current

Smartec SAS - Valledupar, Colombia

• Monitor and respond quickly and efficiently to requests received through the IT helpdesk. Troubleshoot and resolve all problems encountered with hardware and software.

• Escalate requests to the appropriate party as necessary. Replace or repair defective parts and equipment. Install, test and configure new workstations, peripheral equipment and software. Ensure all documented processes are followed to ensure data and asset protection.

• Maintain an inventory of all equipment, programs and software licenses. Provide technology training to new users. Increase efficiency, technical ability and interpersonal skills. IT Support Technician 01/2020 to 09/2020

Kibernum SAS - Valledupar, Colombia

• Monitor and respond quickly and efficiently to requests received through the IT helpdesk. Troubleshoot and resolve all problems encountered with hardware and software.

• Escalate requests to the appropriate party as necessary. Replace or repair defective parts and equipment. Install, test and configure new workstations, peripheral equipment and software. Ensure all documented processes are followed to ensure data and asset protection.

• Maintain an inventory of all equipment, programs and software licenses. Provide technology training to new users. Increase efficiency, technical ability and interpersonal skills. IT Support Technician 10/2018 to 12/2019 Indra

Colombia - Valledupar, Colombia

• Monitor and respond quickly and efficiently to requests received through the IT helpdesk. Troubleshoot and resolve all problems encountered with hardware and software.

• Escalate requests to the appropriate party as necessary. Replace or repair defective parts and equipment. Install, test and configure new workstations, peripheral equipment and software. Ensure all documented processes are followed to ensure data and asset protection.

• Maintain an inventory of all equipment, programs and software licenses. Provide technology training to new users. Increase efficiency, technical ability and interpersonal skills. IT Support Technician 10/2017 to 10/2018

Accion SAS - Valledupar, Colombia

• Monitor and respond quickly and efficiently to requests received through the IT helpdesk. Troubleshoot and resolve all problems encountered with hardware and software.

• Escalate requests to the appropriate party as necessary. Replace or repair defective parts and equipment. Install, test and configure new workstations, peripheral equipment and software. Ensure all documented processes are followed to ensure data and asset protection.

• Maintain an inventory of all equipment, programs and software licenses. Provide technology training to new users. Increase efficiency, technical ability and interpersonal skills. IT Support Technician 09/2015 to 09/2017

ComputerShop - Valledupar, Colombia

• Monitor and respond quickly and efficiently to requests received through the IT helpdesk. Troubleshoot and resolve all problems encountered with hardware and software.

• Escalate requests to the appropriate party as necessary. Replace or repair defective parts and equipment. Install, test and configure new workstations, peripheral equipment and software. Ensure all documented processes are followed to ensure data and asset protection.

• Maintain an inventory of all equipment, programs and software licenses. Provide technology training to new users. Increase efficiency, technical ability and interpersonal skills. EDUCATION

• Servicio Nacional De Aprendizaje SENA - Valledupar Colombia Diploma of College Technical Studies

(DCS) Maintenance of computer equipment, design and installation of structured cabling, 01/2015.

• Fundación Universitaria San Martin - Valledupar Colombia Bachelor Degree System Engineering, 12/2015

CERTIFICATIONS

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ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT LANGUAGES: French (beginner) - English (Intermediate) - Spanish (Native).

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