Customer Service Assistant Manager

JENNIFER RUNDT

A S S I S T A N T MANAGER

P 585-***-**** E **********@*****.*** A

*** ***** *****

Farmington

W

OBJECTIVE

EDUCATION

My goal is to find a career to utilize my strong communication skills, hard work ethic, ability to manage and multi-task. .I would like to support and grow with a company/employer in an office setting. Canandaigua High Academy,

Canandaigua NY

Southeastern Academy.

Kissimmee, FL

KEY SKILLS

• MICROSOFT OFFICE

• MULTI-LINE PHONE SYSTEM

• CUSTOMER SERVICE

• CREW MANAGEMENT

• TEAM WORK

• MULTI TASKING

• TIME MANAGEMENT

• PROBLEM SOLVING

AWARDS

• 2 TIME ASSOCIATE OF THE

QUARTER

EXPERIENCE

August 2016 to present

Assistant Manager for TJ Maxx

Manager on Duty for 20 employees a shift. Create schedules and breaks for 60 employees. Verify timecards and submit weekly reports for payroll, sales and weekly metrics. Inform and enforce company policies in an effective manner. Assist and verify all shift duties are complete and accurate. Develop creative ways to increase sales. Create and respond to emails in a timely manner. Schedule and complete interviews. Involved in the hiring decision and processes.

August 2007 to July 2016

Driver/Delivery Associate for Finger Lakes Coffee Roasters Took company orders thru a multi-line phone system. Packaged and verified orders for accuracy. Delivered coffee orders twice a week while showing professionalism. Provided attentive and friendly customer service.

COMMUNICATION

I have a natural ability to listen, problem solve and follow thru an organized plan to achieve the end goal. I am an effective and efficient multi-tasker.

LEADERSHIP

I have been told that I am a great supervisor/boss by many employees. I can direct when needed, assist when needed and participate in a group when needed.

REFERENCES

Available upon request

Contact this candidate