Information Technology Lead Engineer
Resume:
CHRISTOPHER J. USHER
*******@*****.***
www.linkedin.com/in/christopher-u-ba6a687
SUMMARY
Information Technology Professional with extensive IT experience providing architecture solutions as a Citrix Lead Engineer. Experience delivering on-premise and cloud assessment, design, plan, installation, documentation, maintenance, and troubleshooting.
TECHNICAL SKILLS
Citrix Virtual Apps and Desktops (CVAD)
Citrix XenApp Administration & Presentation Server
Windows 2k - 2019 Server
Active Directory, DHCP, DNS
AEP SSL VPN Administration
Citrix NetScaler, Citrix ADM (NetScaler Console)
VMware vSphere Administration
Azure, Google Cloud Platform (GCP)
Microsoft Office
Email: Microsoft Outlook, O365, Lotus Notes
CyberArk, Atmos Axis Security ZTNA
Ticketing Systems: Remedy, Track-It, Magic SDE, JIRA, Service Now
McAfee ePO, Norton System Works, Trend, End Point
GoToAssist, PCAnywhere, Goverlan, What’s Up Gold, TeamViewer
Morvision, ACT!, Adobe, Oracle, PaperVision (Imaging Software), Form Flow
Black Knight Lender Processing Services (LPS), D+H Servicing Director
Zabbix
PCCA – PK Pharmacy Software
PROFESSIONAL EXPERIENCE
UKG – (Formerly Kronos) Dec 2020 – July 2024
Citrix Cloud Lead Engineer
Responsible for Citrix US & Europe operations
Design, document, install, maintain and ensure compliance in Citrix / Windows VDI environment while following Change Control process.
Implement solutions for improve security compliance
Managed Citrix Cloud on-prem & Google Cloud Platform (GCP)
Upgraded Citrix environment to CVAD 2402 LTSR & Citrix ADCs to Netscaler 13.1
Managed McAfee ePO along with performing Security & Compliance for Windows
Built vSphere images for Citrix & Axis Agents for ZTNA
Preformed Disaster Recovery for Citrix environment
Updated Group Policy for Citrix / Windows
IT AUTHORITIES, LLC Jan 2019 - Jul 2020
Citrix Architect
Responsible for Citrix / Azure Cloud for Coca-Cola BSNA
Analyzed business objectives fully and delivered a technical road map for successful implementation plan
Adhered to technical best practices, concepts, and technologies
Monitored Citrix environment for capacity planning
Deployed images via MCS & PowerShell for MS Datacenter 2016 - Non-Persistent, Windows 10 - Persistent & Published Applications
Maintained image integrity in Azure for Snapshots & Backups
Implemented monthly patches and policy updates
Additional responsibilities included MDT / WDS image creation, O365 management
Monitoring & Maintenance of vSphere / Hyper-V environments
NUVOLIX SYSTEMS, LLC. Mar 2015 – Jan 2019
Citrix Architect
Provided Citrix DaaS to Remote Pharmacies located throughout the USA.
Primary focus was to keep projects on track & aligned with Citrix best practices and HIPAA guidelines.
Created comprehensive documentation for business continuity as it relates to Citrix and employee relations.
Acting Assistant Director of Operations - Managed & Architected Citrix, VMware, Azure Cloud Backups, DPM, Infrastructure, Helpdesk & Messaging
Coordinated with BA for Rx Compounding Software deployments via Citrix.
Migrated Citrix Infrastructure to Azure / Citrix Cloud
Deployed MS Updates & packages via SCCM 2012
BAYVIEW ASSET MANAGEMENT Oct 2003 – Dec 2014
Windows / Citrix Engineer II
Initially started as a Desktop engineer at Bayview and advanced to Windows / Citrix Engineer.
Level 2 support for AD Services and Citrix published applications
Administered entire organization using Active Directory Services for User account management, DHCP and DNS administration
Built servers for specific requirements and company standards.
Administered Citrix XENAPP 6.5 and Citrix Legacy servers.
Installed and published essential applications in Citrix for business units.
Performed Citrix Farm upgrades and implemented Citrix Print Driver Standardization (UPD)
TEK SYSTEMS May 2003 - Oct 2003
Computer & Network Specialist
Special Operations Command South - Assisted in the relocation of SOCSOUTH headquarters from Puerto Rico to Homestead Air Reserve Base. Based lined 500 NIPRNET and SIPRNET PCs to DISA standards. Modified hardware devices, compiled, evaluated, tested and deployed software to tech specifications.
University of Miami Medical Campus – Privatized network, inventoried and insured Norton anti-virus was properly installed on campus PC’s. Neutralize and repaired infected clients on network.
United States Southern Command – Performed base wide software migration to an XP Professional environment in addition to inventorying all ASA computer assets in preparation for software and hardware upgrades. Conducted interviews with customers to ensure proper licensing software was loaded during migration.
UNITED STATES AIR FORCE, 55TH COMM. SQUADRON Jan 1998 - Nov 2002
Network Technician (Active Duty) Offutt AFB, NE
Granted Top-Secret clearance to perform mission critical repairs while handling sensitive material. Assisted in maintaining Offutt’s Wide Area Network (WAN) infrastructure, provided command control, computer and communications support for over 5,400 users, including the 55th Wing, USSTRATCOM and the Air Force Weather Agency (AFWA) 3COM Switches, Cisco Routers, Pairgain Modems, Crypto, CAT-5, Fiber, Coaxial Cable
EDUCATION
Bachelor of Business Information Systems - Bellevue University - GPA: 3.7 Honors: Dean’s List
Citrix Certified Associate - Virtualization (CCA-V)
Basic Administration for Citrix NetScaler 9.2
Advanced Administration for Citrix XenApp
Citrix XenApp Admin + Active Directory/ Resource Manager
Contact this candidate