Desk Technician Service
Resume:
Jonathan Rugh
********@*****.***
Objective
I would like to obtain a position with a company that will appreciate my skills, provide a work place in which I can keep learning new skills, and allow me to assist in making the company successful in the industry.
Skills
VMware and Cloud VMware
SAN
Window Server 2012 R2, 2016 and 2019
All Windows client versions
Microsoft Office
Visio
Active directory
DFS
File servers
Print servers
License servers of many products
Cisco Networking – Troubleshooting, setup and designing
Cisco wireless – Setup and design
McAfee suite
Bit9 (Carbin Black)
TEM
ITAR checked and approved
Automate remote operations software
Lionguard Alerting Software
Spire Technologies, inc
Service Desk Technician
January 2025 – April 2025
Helped users to onboard by adding computers to Entra and making their email and User account in Microsoft 365 and all accesses like shared mailboxes, groups that they need access to. Also troubleshot any problems users had with the email and accesses. Maintained 10 company’s hardware and monitored everything to make sure the equipment stayed running and working at all times. Monitored backups and made sure they were running and working, and restore checks of the backups. Worked with Ninja, Halo, ImmyBot, Huntress, Avanan, Sophos Central, Blumira and Keeper.
BridgeTech
IT Ops Technician
Oregon City, Oregon United States
April 2022 – January 2024
Setup and maintain multiple VMware Environments with SANs, Cloud VMware Environment, Setup and running windows updates through Automate remote operations software, Setup of Lionguard Software for alerts, over a 100 servers Managed of different types.
Celestica
Information Technology Infrastructure 3
Portland, Oregon, United States
July 2010 – February 2022
Setup and maintain 4 VMware servers environment with SAN, Windows file, DFS, Domain controllers, Maintained web servers, FTP and FTPS server, computer repair. Managed Network repairs, changes, and troubleshooting. We used McAfee suite, Bit9 (Carbon Black) and IBM Big Fix for Microsoft updates. Active directory Changes, Software Deployment, Implemented document control Security. I did backups for the site using Backup Exec software. I wrote PowerShell scripts to assist with everyday tasks. Setup and programmed FreePBX Phone system. Went through the background checks for being approved to maintain ITAR Servers and was approved. I managed contractors for many jobs including running new wires and fiber throughout the building. I also managed the Lenel OnGuard security system and the Milestone video surveillance systems.
Remote Technologies
IT Manager
August 2007 – October 2008
Designed, implemented, and installed new remote management hardware and software at many sites including video monitoring, DVR with remote connections, and Point of Sale and monitoring systems. I traveled to remote businesses in the US to supervise installation of network systems. I managed a customer support team for all sites. I provided 24 hour technical support for current clientele.
Education
Portland State University
Bachelor of Science - Business Administration: Information Systems
Management Information Systems, General
UNIX, Linux, Windows Server, Oracle Database, Access Database Design, .Net programming, Script programming, Java Script, HTML, Flash Programming, Conflict Resolution, Basic Business Fundamentals, Disaster recovery, Business Continuity Planning.
Portland Community College
Associate of Science (AS) - Business Administration
Certificate: Fiber Optics Technician/CAT5e & Fiber Network Troubleshooting & Repair
Coursework included VB.NET, Office 2000 training, Speech, Electronics, Computer Communications and Concepts, Business communications, and General Education courses.
Phoenix Institute of Technology
Certificate: Electronics Equipment Specialist
Coursework included hands-on training and classroom study of all forms of electronics.
References available upon request
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