Salesforce Developer Software Development

Tejaswini C Mahadevaiah

Salesforce Developer

Email: ************@*****.***

Ph:704-***-****

PROFESSIONAL SUMMARY:

** ***** ** ********** ** Information Technology, Salesforce.com CRM platforms, and Software Development Life Cycle (SDLC).

Proficient in CRM processes such as Sales, Marketing, Customer Service, and Customer Support, as well as Business processes and recommending solutions to improve those processes.

Expertise in Salesforce Development including Apex Classes, Controllers & Triggers and Visualforce.

Ability to create and customize Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, and Events.

Skilled with Lightning components (client/server-side controllers) using aura frameworks and Salesforce LDS styling.

Experience with Lightning Component Framework, using Lightning components in Visualforce, and adding Lightning components to Salesforce1. Proficiently configured and customized Salesforce1 applications.

Having experience with different applications such as Sales Cloud and Service Cloud.

Worked on Salesforce Financial Service Cloud, by using Salesforce Automation tools like Process builders and Workflow rules and Flows I involved in a Team and created a security system for the client.

Expertise in Lightning UI and Aura components (Lightning Web Components).

Proficiency with Visual Studio, Eclipse, Force.com IDE, and Sublime IDE for developing and debugging applications in sandboxes and production environments.

Experience with cloud-based business applications, data management, and reporting, and strong analytical skills.

Proficient in migrating standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities to Lightning Experience.

Development experience incorporated the new Lightning Design System, Lightning App Builder, and Lightning Components to enable users to easily and quickly build modern enterprise apps using Salesforce Lightning.

Ability to develop functional test plans, test scenarios, test cases, test scripts, coordinate, escalate, prioritize bugs, and conduct user acceptance tests.

Experience loading Salesforce standard objects as well as custom objects. Skilled with Salesforce Data Export, Apex Data Loader, Excel Connector, Import Wizard, and Mass Delete tool.

Experience with agile/scrum environments, iterative and waterfall software development processes.

Flexible mind, capable of meeting deadlines and handling stress when coordinating multiple tasks in an office environment.

TECHNICAL SKILLS:

Salesforce Technologies

Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Roles, Security, Field updates, reports, SOQL, Visualforce Pages. Apex Classes, Apex Trigger, Visualforce, SOQL/SOSL, Aura, Lightning Web Components

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector.

Languages

Apex, SQL, AJAX

Web Technologies

HTML5, CSS3, XML, GitHub

Operating Systems

Windows, Unix, Linux

Office Tools

Microsoft Project, MS Visio, MS Office

IDE and Editors

Force.com, Visual Studio

PROFESSIONAL EXPERIENCE:

NCR Nov 2023 – Present

Atlanta, GA Salesforce Developer

Gathered requirements, transferred knowledge, and set expectations on the project's progress with the client.

Created Salesforce.com Standard Objects, Custom Objects, Triggers, Classes, Pages, Reports, and Dashboards.

Created Lightning Pages using Lightning Community Builder.

Utilize Lightning Components to integrate Lightning apps with Salesforce1 mobile apps.

Developed Lightning Community Builder and Lightning Components using LWC.

Integrated robust Lightning Pages with Community Builder.

Developed custom reports and dashboards using Salesforce Lightning Components for a small group of users.

Created standard and custom email templates and mail merge templates in Lightning experience.

Enhanced Lightning components' visual appearance and feel with CSS and Design Parameters.

Experience with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

Developed custom controllers, extensions, and triggers in accordance with Salesforce.com's governor limits.

Utilized Force.com Apex Data Loader to load data.

Created Apex Schedulable classes that were scheduled batch-wise by hour.

Developed business logic in Apex using Visual Studio.

Customized Salesforce.com fields, page layouts, record types, list views and queues.

Designed and developed Service cloud integrations.

Worked with the Force.com IDE plug-in and the Salesforce.com platform to implement the requirements.

Implemented various reports and adapted them to different user profiles (summary reports, matrix reports, pie charts, dashboards, graphics) to assist managers in better using Salesforce.

Participated in Salesforce-sponsored training sessions.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning Web Components, Aura, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, Visual Studio, SOSL, SOQL, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows

Verizon Apr 2020 – Dec 2022

Monroe, NC Salesforce Developer

Engaged with the client to gather requirements, transfer knowledge, and set project expectations.

Developed Salesforce.com Standard Objects, Custom Objects, Triggers, Classes, Pages, Reports, and Dashboards.

Integrated a geographically-based dashboard to monitor case activity.

Connected Salesforce to external financial systems.

Worked on Salesforce Financial Service Cloud, By using Salesforce Automation tools like Process builders and Workflow rules we created a security system for the client.

we created an application to set up Accounts, create Username and Passwords, meeting up with Financial Advisors or using financial Products.

Worked on the Lightning Community Builder to create Lightning Pages.

Developed Salesforce Classic and Lightning reports and dashboards.

Developed numerous Lightning Components and Server-side Controllers in response to the needs of our clients.

Designed, implemented, and deployed custom objects, custom tabs, page layouts, and components to meet the functional requirements of the application.

Implemented Apex Extensions to create a custom button on Lead, Account, Contact, and Opportunity objects.

Created Lightning components to integrate Lightning Out with existing Visualforce pages.

Worked on Salesforce Lightning Process Builder to automate business processes.

Added CSS and Design Parameters to multiple Lightning Components making them look and feel better.

Developed a customized Service Cloud Console using the Salesforce Console Integration Toolkit.

Integrated Lightning pages into custom console components, highlighted panel, and interaction log to customize Service Cloud Console.

Utilized Lightning process builder for visualizing and automating business processes.

Developed batch and scheduled Apex jobs in accordance with business requirements.

Implement Lightning Components for Salesforce1 mobile platform to make Lightning Applications mobile-friendly.

Ensured that the lightning components work properly on the mobile device, Salesforce1 Simulator was used during development.

Used Salesforce Lightning Inspector to debug lightning components.

Integrated third-party API data into lightning components.

Created a web service to retrieve real-time data from an external SQL database for an internal Lightning page.

Utilized System Log Console and Debug Logs to debug Apex scripts and respond to exceptions.

Environment: Salesforce.com platform, Lightning Web Components, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Service Cloud, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Visual Studio, Windows

Marathon Petroleum Corporation Aug 2018 – Mar 2020

Charlotte, NC Salesforce Developer

Worked on the development of Technical Design Documents and Design Documents as part of the requirements gathering process.

Created custom business logic using Force.com Developer toolkit, including Apex Classes, Apex Triggers and Visualforce Pages.

Designed and developed SFA application on Salesforce.com using the Apex programming language and Visualforce pages as a user interface.

Created Business Logic with Visualforce pages, controllers, Apex classes, and triggers.

Integrated and exported large volumes of data using APIs and web services, as well as imported and exported data from external sources.

Uploaded data, created data mapping files, and formatted the data.

Implemented Email-to-Case, communities, and service cloud.

Provided service cloud implementation assistance to customers.

Maintained Reports and Dashboards for fast access to key business metrics.

Configured Email-to-Case so that end users can submit cases via Outlook.

Created custom Salesforce.com User Profiles using standard objects as well as customized objects, apps, field-level security, and permission sets.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Visualforce Controllers, Visualforce pages, Service Cloud, SQL, Workflow rules, GitHub, Windows.

AbbVie Jan 2018 – July 2018

Waco, TX Salesforce Developer

Designed complex layouts using Custom Objects, Formula Fields, Cross Object Formulas, Rollup summary fields, validation rules, dependent picklists, and validation rules.

Developed Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings in accordance with the role hierarchy. Worked on the migration of data from three legacy systems to Salesforce.

Created reports, Cases (case management), Campaigns, and Cases (contact management) from standard objects.

Implemented custom functionality in Visualforce using Visualforce Pages, Apex Triggers, and Apex Classes.

Implemented changes to Visualforce components for use in development mode using Visualforce.

Utilized Visualforce Templates and Placeholders to encapsulate elements for reuse.

Developed batch classes and scheduled classes in accordance with the business requirement.

Created Rules approval processes were approved, and tasks, email alerts, and outbound messages were defined.

Configured Email-to-Case, enabled communities, and implemented Service Cloud and Service Console.

Implemented picklists, dependent picklists, and validation formula fields.

Participated in the customization of various Visualforce Pages for Salesforce users.

Defined workflows, tasks and alerts, and created approval workflows for the workflows.

Customized the Eclipse Force.com toolkit to create logic and objects.

Used Agile Scrum Methodology and gathered day-to-day requirements and built them using Force.com platform in order to meet our team goals.

Environment: Salesforce.com, Apex Language, Visualforce, Service Cloud, Apex Classes, Triggers, Controllers, Data Loader, SOQL, SOSL, Agile, Scrum, Windows.

Indegene Life Systems Jul 2014 – Nov 2016

Bengaluru, India Salesforce Admin/Developer

Developed custom objects, tabs, entity-relationship data models, validation rules for objects and tabs, and visual force pages.

Created Apex methods for the lightning controller and provided helper methods to handle DML operations.

Implemented Salesforce objects such as custom tabs, page layouts, record types, custom fields, picklists and dependent picklists, formula fields, reports, dashboards, and validation rules.

Worked with the Service Cloud team to support the implementation of features such as the Service Console, Customer Portal, Communities, Case Feed, Knowledge Base, and Entitlements.

Developed large data reports using Informatica On-demand to extract Salesforce.com data into external databases (Oracle).

Created email templates for automated customer responses.

Designed templates to automatically respond to customers on a regular basis and wrote Apex controllers and classes to allow visual pages to function.

Monitored and resolved service requests related to Custom Profiles, Public Groups, and Sharing Rules.

Migrated data from external systems into Salesforce.com using Apex Data Loader, Demand tool.

Configured Data Loader, upload data in CSV files to Salesforce.com, and verify that the data is accurate.

Deployed Apex using Force.com IDE, Force.com Migration Tool, and Force.com Web Services API.

Created reports and dashboards, and helped end users maintain their profiles and privileges following implementation.

Participated actively in the development and support of the project's most critical phases.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Service Cloud, Data Migration, Visualforce, SOQL, SOSL, Oracle, Workflow & Approvals, Custom Reports, Dashboards, Windows.

Education & Certifications

VTU Bangalore, India

Bachelor of Engineering specializing in Information Science (Aug 2010 - June 2014)

Oracle SQL Certification

Salesforce Administrator ADM 201 – Obtained in October 2023 (Credential ID: 3710365)

Salesforce Developer PD1 – Obtained in May 2024 (Credential ID: 4524271)

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