Technician II Information Technology
Resume:
Profile Summary
Work Experience
Education
Professional Skill Relevant Skill
RANDY HENRIQUEZ LAN TECHNICIAN II
Experienced and results-driven IT leader with a solid track record of delivering innovative, secure, and reliable technology solutions in healthcare settings over the last 7 years. Committed to continuous professional development, I stay at the forefront of emerging information technology software, hardware, and industry trends.
Active Directory
University of Maryland Baltimore County
Lan Technician II
Service Technician
Customer Service Time Management Google IT support 2018-2020
March 2023-Present
May 2022-Feb 2023
Troubleshooting
Bachelor of Arts in Business Technology Administration 2020 Assisted more than 10+ users a day in troubleshooting software and hardware(battery, keyboard and mouse issues)
Assist with Microsoft Office issues
Assist with issues regarding Cerner applications
Troubleshoot printer,scanner, hand scanner and ID scanner Troubleshoot network issues with switch and panel cabling when LAN ports are not working Troubleshoot VPN issues(Cisco Anyconnect)
Assist with login issues using Active Directory
Troubleshooting Vocera issues
Using SCCM to troubleshoot devices as remote support software Managing Tickets through Ivanti
Assist with taking inventory at decommissioned sites(Washington Adventist Hospital) Work with vendors on projects such as updating Natus Work on devices that have been compromised using emsisoft Run Virus scans using trend micro
Assist with a number of projects such as TRP and setup of new sites Taking at least 30% of all calls consistently each week, Completing 20+ tickets per week, achieving gold star ratings
Recovering passwords, editing groups, adding VPN access through Active Directory Figuring out complex issues on Microsoft 365 apps
Securing access to business computers for end users by configuring Duo Allowing secured access to company documents by configuring VPNs (Microsoft Azure, Forticlient, Barrucuda)
Allowing access to company material by mapping network drives Working with users from more than 20 different companies, managing and documenting tickets through Connectwise
Managing print servers and scanners
Cisco Packet
Tracer
Team Building Fluent in Spanish
**************@*****.*** 443-***-**** Columbia, MD 21045 Howard Community College 2016-2018
Associate Degree in General Studies
Adventist Healthcare - Silver Spring, MD
DP Solutions - Columbia, MD
Microsoft Office Java
Work Experience
Interest
RANDY HENRIQUEZ LAN TECHNICIAN II
Cybersecurity
IT Help Desk
IT Technician
Leadership and Project
Management
Working on Security +
and Network +
Certification
August 2021-April 2022
June 2016-August 2021
Recovering password resets, installing OS, testing problems with printers, network issues, MacBooks, Chromebooks, and managing email accounts
Repairing, tuning, and maintenance of Chromebooks with Wi-Fi issues, broken screens, and hinges. Proving advice and guidance on a variety of IT issues and questions with evidence-based researched solutions
Supported an organization of 1200+ staff, faculty, and students with diagnosing and resolving tickets through Jitbit. Managing inventory through JAMF.
Installing and showing users how to operate security cameras Asset and inventory management, ordering IT tech equipment Oversight of computer equipment
Average 50 tickets per day and additionally managing 30+people in person a day **************@*****.*** 443-***-**** Columbia, MD 21045 Enhanced information technology knowledge and engineering expertise Acquired a strong understanding of troubleshooting procedures, preventative maintenance, and project planning
Promptly solved system and IT issues for companies, such as MedImmune, Center for Foreign Relations, and Center for Hellenic Studies
Developed knowledge in configuring audio and video on projectors, installing WAPs, and setting up TV monitors
DC International School - Washington, DC
Universal Systems - Washington, DC
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